Confusing information in your ‘Toppers’ section

Andy asked 10th January 2017

Having read through your site extensively I have arrived at the ‘Topper’ section only to become unsure of what you are saying (unlike the remainder of the site). Early on in this section you say this:

At John Ryan By Design we have individually matched our mattress toppers to our range and also have a range of stand alone toppers that can be bought separately to fine tune your existing mattress.

I took this to mean that each mattress you make will have a ‘matched’ topper that you would recommend. However, I can’t see any matched topper information in the separate mattress sections. All I can find anywhere are the standalone toppers you sell; foam or latex. The supposition is that you would ‘match’ one of these to a mattress if asked to recommend one.

However, later in the topper section, you say this:

4. Usually, the topper is made of the same or similar material as the mattress ie memory foam with a memory foam topper vs natural wool pocket sprung bed with a wool or cashmere topper. This is to keep consistency with the mattresses comfort and response levels.

This seems somewhat contradictory, since you don’t appear to provide any wool or cashmere toppers. Is this out of date information that you need to amend? Or is the ‘usually’ actually describing the general approach in bedding/topper retail but one which you yourselves don’t follow?

Some clarity would be appreciated so I can make a final decision. Many thanks.

1 answer

Mike Staff 10th January 2017

Hi Andy,
 
Many thanks for your enquiry.
 
We are sorry for any confusion that you may have in respect of toppers. The statement that we match the mattress toppers to our range, should actually specify our Latex or Hybrid Foam ranges. We do not make natural or synthetic fibre toppers and only in particular circumstances, would we recommend one of our latex or hybrid foam toppers to augment the pocket sprung mattress we make. The toppers that we make can be used with mattresses other than our own, but usually only if that mattress was made of similar material.
 
As far as the purchase of a topper is concerned, we would always advocate that you try your new mattress for at least 21-28 days before deciding upon whether a topper is required. If you purchase a topper at the same time as your mattress, you may find that this was an unnecessary expense. Elsewhere on our site, John the founder of the company, suggests that at least two toppers should be used, but this is his personal preference as would the selection of any topper be for the individual.
 
We trust that this clarifies the position for you, but if you require any further advice or guidance, please call our office on 0161 945 3757.
 
Kind regards.