Advice required on Dreams mattress
Hi have been after a mattress and used your web site as a guide. It is brill and have recomended it to others. Problem was I found it too late. In November 2013 I brought the superking Rosebury mattress from Dreams. At that price £1400 I thought it would be sound. After 3 weeks it had bad dips where we had layed and the centre was that high it was imposible to change position because of rolling. Dreams sent someone to test it and agreed it was faulty. Six weeks later another rosebury arrived, same happend again after six weeks. Again I was offered a swap. So I then asked for another type, regardless of the attitude of the staff and so called customer care, I agreed to put more money to get a 3000 sprung Durham. It feels good having had two nights on it. But having read your coments about the amount of springs in a superking I am worried that this now £1700 mattress is worth the money. I am 5ft and 13st. My hubby is 6ft and 15 st. I am woundering why the other two so called good mattresses sagged so bad. Is this one likely to do the same?
Please can you put my mind at rest. What is your oppinion on my new one. Any advice incase of a problem with this one. Many thanks cas >
Hi Cas.
I had a quick look through my notes about The Rosebury and see that it was introduced into their collection during August 2013 (£1099.99 – Kingsize) increased to £1229.99 in December 2013, Reduced to £989.99 between December and present day (March 2014).
As a point of note the Rosebury SKS is currently £1259.99.
The Durham appears in June 2013 at a price of £1429.99 (Kingsize) and has remained at this price to present day.
If we look first of all as to what may have happened to your first two Rosebury mattresses we have to try as best we can to virtually dissect it; Official Specification Luxurious fillings include a deep layer of zoned latex for outstanding comfort and support meaning you’ll go to sleep quicker and stay asleep for longer..
Specifications: – 1400 Pocket mattress-guide/” title=”spring”>spring mattress – Non-allergy producing (sic) – No need to turn – Micro quilted pillow top mattress – Comfort grade 2 – Firm No real surprise that this tells you practically nothing – however, the line Non allergy producing (I assume this means padding!) can easily be taken for polyester, one sided mattress, 1400 pocket springs with a pillowtop.
Please read this post for a detailed look on why we think this is a seriously flawed product and no small wonder it failed.
Not to put too fine a point on this, aside from the “deep layer of zoned latex” claim – How deep?
What blend?
– this is nothing short of a basic polyester / foam mattress which at £1259.99 (SK) is vastly overpriced.
– As a price comparison see how our Artisan 1500 is constructed for £985 (SK) And Cas, I’m afraid to say the Durham is a bit dubious to say the least.
| John Ryan By Design Artisan 1500 | |
|---|---|
| 1 | 500gsm Wool |
| 2 | 600gsm Rebound Poly Cotton (50/50) |
| 3 | 700gsm Polyester |
| 4 | 600gsm: Rebound Poly Cotton (50/50) |
| 5 | 700gsm Polyester |
| 6 | 1200 gsm Cashmere Hair Pad as Insulator |
| 7 | 1500 Spun Bond Pocket Springs (Soft/Med or Firm) |
| Total GSM | 4300gsm |
Up to 3000 hand nested pocket springs in the King Size option ensure your whole body benefits from superior levels of comfort and postural support throughout the night.Official Specification;Product code: 131-00315 Our superb Durham mattress offers you both excellent levels of support and naturally luxurious comfort.
Each spring reacts independently, adapting to your body shape and weight to maintain an optimum level of support for a relaxing and restful night.
Extra deep, sumptuous layers of natural, breathable cashmere, wool and cotton provide supreme comfort, keeping you cool in summer and warm in winter.
Hand tufted and finished with a super soft touch Belgian damask cover, our Durham mattress is an excellent choice for fine quality and luxury.
Specifications: – 2400 double layer pocket spring mattress – Key fillings: natural cashmere, wool and cotton – Traditional wool tufting with soft touch Belgian damask cover – Comfort grade 3 – Medium Firm Key phrases to call into question are; 1.
Extra deep, sumptuous layers of natural, breathable cashmere, wool and cotton.
2.
– Key fillings: natural cashmere, wool and cotton Now, How deep is extra deep?
The ONLY accurate way the amount of upholstery used is by the GSM – Read Here.
The two phrases above are absolutely meaningless without a gsm attached.
So what questions should you be asking the retailer?
1.
What is the entire upholstery weight by gsm of this particular mattress 2.
What is the breakdown of the key fillings – Cashmere / wool / Cotton 3.
Are these standalone components or are they a blend of all three?
4.
If standalone what is the gsm of each component?
5.
If a blend what is the gsm?
6.
You say ‘Key Fillings” – what are the supplementary fillings?
7.
Is this a one sided or two sided mattress?
Not in the description.
Dreams customer support calls use an 0844 number so I wouldn’t even bother with the expense to call to ask these questions.
The owners Sun European may have the facility to transfer you direct to the person who can answer these questions – they can be reached on 020 7318 1100.
I’m sorry Cas, if you were looking for some level of assurance about either of these products I’m afraid I can’t give it.
I’m sorry this does not help you but I’m sure your experience will help many others.
John and Ryan Submitted on 2014/03/14 at 21:55 Many thanks for your informative reply.
I do hope other people can learn from my mistakes.
I should have found your excellent site earlier I would then have had a good mattress and saved a fortune.
Thanks again cas
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