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Bensons for Beds nightmare. Please help.

Les asked
16th June 2012

hi guys, i was wondering if you could advise my wife and i?

after a disaster with a SEALY SYDNEY pillowtop kingsize bed, cost £1200 that we bought from Bensons, NEVER EVER GO THERE!!, which came with all sorts of promises, it turned out to be a nightmare due to it developing two huge indentations where we slept and a ridge down the middle, which ended up with my wife sleeping in any other free bed in our house and even the settee!

after a lot of e-mails and phone conversations, some of them heated, i eventually secured a re-selection from Bensons,to the value of around £1,000, i have the choice of the following as i have to have another bed from them, so as i dont want to make the same mistake again, please help. Silentnight ENRICH luxury 2000 Sensaform airflow 5000 Dunlopillo FUSION ORTHO Relyon Savoy 2200 Sealy posturepedic Firmrest. I prefer a firmer mattress but not very firm and my wife likes a slightly softer one, she likes the idea of the zip n link of the Relyon Savoy where we can have different firmness but i am concerned about the gap in the middle. I weigh 11 stone and prefer a bed that will be cool in summer/warm in winter. Next time i will definitely do more research and speak to you guys, many thanks. .

1 Answer
Lee Staff
answered 12 years ago

Hi Les.

So sorry to hear of your dilemma with Bensons but this type of comment is quite common.

Firstly, I appreciate your dilemma, and I suppose having the chance to re-choose, albeit at a significant loss to you is better than nothing.

We made comment a long time ago on pillowtop mattresses [Read Here] which leads me to point out that The Relyon Savoy you mention above is also based on this design and after your experience should indicate that this should be the very last of your considerations.

I have tried to find the best option for you to exchange from their entire range The Sealy Sydney at £969 (Kingsize) would be the product i might guide you to, but i know some customers have also complained about this model.

If you were to choose this model I would be inclined to supplement it with your own comfort layer (as in the form of a mattress topper) to stop the same thing happening again.

If you require any further assistance please call the office on 0161 437 4419.

Kind Regards Gary

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