Sorry to hear of your dilemma. No worries that it’s not one of our mattresses when someone needs mattress SOS we’re happy to help!
Well, Excellent Relax is a well-respected manufacturer from the UK. They make a number of mattress styles, and some traditionally made mattresses, hand side stitching, natural fibres etc. So I doubt you’ve been sold a dud. The dents may be the new mattress simply settling. We always advise for the first few months the fillings will settle slightly and we recommend turning and rotating to even out this initial adjustment.
If you’re worried though please ring them and have a chat with them. I’m certain they would want to help reassure you or advise on what’s going on. Sending them some photos is also very helpful when there’s a concern over a new mattress.
If you require any assistance with our products please give the office a call 0161 437 4419
We hope that helps Larry, all the best.