Harrisons and hand side stitching

Thanks for that.. Harrisons sometimes use hand side stitching and side stitching interchangeably, though curiously even on the super duper 100million springs mattress it doesn’t explicitly say hand side stitching (they have a picture of someone hand side stitching on another page).. More curious still the only ones it does explicitly refer to as hand side stitched (interchangeably) are the Ortho Tailor range and the cheapo Express range (which are vacuum packed in a roll). I find the explanations they’ve offered re the spring counts highly unsatisfactory and am very disappointed at the ridiculous answers they’ve given when I’ve phoned>> i can’t believe that they don’t know how many springs in their own mattresses.. and the explanation given by the sales lady that the hd springs are sandwiched inbetween normal pocket springs utterly ridiculous. (it’s not true as a subsequent called discovered). However, the second call (after sales) got through to a guy who said that the HD sheet was on only one side of the mattress, and that on the reverse side you simply lay on the 1435 pocket springs (not pockets, springs.. 1 in 3 are revolution springs, so it’s about 1,100 pockets). If this is true it is certainly not mentioned in the brochures so to me they’ve got two choices.. 1) their staff are woefully misinformed about their products and their marketing is not misleading or 2) the staff or generally misinformed and their marketing is misleading and illegal. I wonder what the ASA would say about their literature.. they’d get a straight answer at least. So in short, either way it’s not great.. and neither explanation works. 2000 springs in a HD sheet and 1000 in a Posturful sheet (approximations)..If the one side only explanation is true then how does it explain the fact that the next mattress up has a spring count 500 springs higher?

In the end i come away feeling confused and cheated and all this could be sorted by clear marketing and someone on the end of the phone who knows what they’re talking about!.. how sad.. nevermind. .