We are internet based only and do not have any retail outlets selling our products. In order to assist we endeavour to match the customer to the product and in 96% of instance we get this spot on. The small number of cases where this doesn’t happen are covered by our 60 day “love it or return it” guarantee and because of the care taken when advising it makes us confident to offer this guarantee.
As a matter of interest, it should be noted that trying a mattress in a showroom for 10-15 minutes is no substitute for sleeping on it for 6-8 hours per night. I addition, you will not be aware of how long the display model has been there and how many hundreds of people may have laid on it whilst in store. This is likely to mean that a new product of the same specification as the one on display is going to feel entirely different.
If you would care to call our office on 0161 437 4419 with your specific requirements, we will provide advice and guidance as to the most appropriate model from our ranges.
I trust that this helps.