John Lewis and Staples

Alex B asked
1st September 2012

I’ve recently bought a John Lewis Refresh 2 mattress.

It was missing a felt washer from one of the tufts, so JL had the manufacturer send out a couple of spares; the sender was Horatio Myer & Co Ltd/Staples.

The Refresh 2 seems to have elements of Staples’ Eleanor and Cordelia models, but is no-turn, like some of their higher-end models.


22 Answers
Lee Staff
answered 7 years ago

Hi Alex.

Thanks for this.

Another major difference is that the two Staples models you mention above has 2 rows of HSS rather than machine stitched as on the JL Refresh.

And, as you pointed out – full two sided for less! You should always look at a two sided mattress as a better long term investment that one sided mattresses.

The one thing which we are unsure about are the weights of fillings used in any of them. We list all of our weights for our range here. If you want to see an example of the kind of detail you should expect to see on a quality mattress, then have a look at our Artisan Naturals below.

All of our pocket sprung mattresses are double sided, whether that be our man made range or our natural range.

If you would like more information please give the office a call on 0161 437 4419.

John and Ryan.

Sandra Wilson
commented 7 months ago

Can you feel the tufts on a mattress? I read online that they can feel like buttons digging into your back? is this true?

Gareth Soper
commented 2 months ago

Strange that you have changed to this ‘topper’ approach and advise against one sided mattresses. I bought one of your latex beds that is one sided around 10 years ago and one sided or not it’s pretty much as good as it was when I bought it. The only reason I’m here looking for another one is for another bed.

Guy Blundell
commented 2 months ago

HI Mr Soper,

Thanks for your comment

We have always advised that if you want to replicate the feeling of a pillow-topped mattress to replicate this with a mattress and topper as this will extend the lifespan of the mattress and avoid the common pitfalls of a no turn mattress. The Origins Pocket Latex is the only mattress we would advocate due to the quality of the latex used in combination with pocket springs so cover this with a guarantee that reflects that. I’m so pleased that your mattress has lasted beyond the guarantee. Please let me know if I can be of any help with your search for a new mattress. I hope this helps John Ryan By Design

Michaela Long
answered 7 months ago

Hi Sandra,
Thank you for your question.  Some people are sensitive to the tufts on a mattress which are essential to the construction of the mattress as they hold all the upholstery layers together.  Once a mattress protector and sheet have been added most people do not notice them. If you are sensitive to the tufts, a simple solution would be to add a mattress topper which would also give extra comfort.

The best option for people who do not like tufts would be a one-sided mattress. The best option for these types of mattresses is one that has pocket springs for support and Latex as the comfort layer. Latex is a lot more responsive and durable than memory foam but without the heat retention. The only mattress of this type that we have is the Origins Pocket Latex 1500 which has a very firm to medium feel depending on your body weight.
I hope this helps and if you would like any further information please do not hesitate to contact the office on 0161 437 4419.
Kind Regards