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Mattress confusion

A Johnson asked
1st September 2012

Buying a car from scratch must be easier. I consider myself competant, informed,technically aware and financially savvy. I’ve spent my working life in teaching to University entrance level. Yet the prospect/need to choose a replacement bed for my retirement becomes more of a problem the more I investigate. It would seem to be the case that the retailers/ manufacturers mantra is, “confuse the consumer”. Looks very like a “Cartel” to me !!

Can you think of anything else that every single one of us DOES, WILL and MUST buy and use every day of our lives .

1 Answer
Lee Staff
answered 12 years ago

Hi Mr Johnson.

You are absolutely right but please do not tar all of us with the same brush.

To confuse the customer is right in some respect and this is balanced with to DECEIVE the customer.

Recently Ryan and I found evidence that a major manufacturer has used / is using a blended component that contains Fine horsehair, Cashmere and Wool.

On the face of it, it sounds glorious and would instantly provoke you to place this particular mattress in your potential list of considerations.

However, reading the detailed specification of this one component tells another story [of which you [and a retailer] would never be privvy] .

The Fine Horsehair as an example mentioned, attributes to just 5% of the construction – This, in a 1000gsm pad accounts for a measly and pathetic 50 grams!

Obviously, the description of the finished mattress will be tailored to show all these ‘fillings’ as components which of course they are, but without any weight or percentage markers you are literally guessing / assuming as to what it is you are buying.

We fully understand your frustration and until manufacturers are forced by legislation to include a detailed specification sheet to accompany all products then this scenario will be ongoing.

In a few weeks time we will be publishing our new site with full posts of similar examples as above.

Please keep in touch and feel free to add more of your views.

John and Ryan.

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