Thanks for your question,
It sounds like you aren’t having the best experience, to say the least! I will try my best to point you in the right direction.
Based on the information you have provided the best place to start is with the springs. Your body will determine the spring tension. The springs are there to support your body weight whilst the comfort layers of the mattress are where you would look to achieve your desired preference based on your sleeping habits and personal preference. So if you were 8 stone looking for a firm mattress you would still be a soft spring tension. (As displayed by the chart below)
|Upto 8 Stone / 50kg||Soft
|8-16 Stone / 50-101kg||Medium
|16 Stone / 101kg Upwards||Firm
Your sleeping habits/personal preference will then determine how you would like the mattress to feel in the comfort layers. This is where you will achieve the feel you are looking for (soft/medium/firm). Do you know if you have a preference for a soft, medium or firm?
If you do not, I would advise to go out and try the;
Vispring Devonshire – Soft in upper layers – Comparable with the Artisan Luxury
Vispring Regal Superb – True medium in upper layers – Comparable with Artisan Bespoke 004
Vispring Herald – Firm in the upper layers – Comparable with the Artisan Bespoke
I hope that helps and if you have any further questions please get back in touch on 0161 437 4419 or email@example.com