Opinion of Kayflex mattresses
Hi there, I would like to know your opinion of ‘Kayflex’ mattresses in general.
I have just received one through an online retailer and I’m left feeling ripped off. It was the ‘Kayflex Pocket Plush 2000’ on sale at £179. The top feels soft, however I am concerned about the sides – no padding whatsoever and I can actually feel the individual springs. I contacted the retailer who told me that ‘2000’ was simply a name and did not refer to the number of springs and that the mattress probably only had 1000 pocket springs! I told him that I had been mislead as the mattress was NOT the same as the one in the picture and in addition, a ‘2000’ sticker had actually been stuck on top of the mattress label.
Customer services told me that Kayflex make all the labels and then stick on the stickers in the factory. Customer services also told me that if it was in fact a 2000 pocket mattress, i’d be looking to pay around £300 – but that was the original price before the sale! I smell a rat somewhere. Grrr.
Please send me your thoughts. Thank you in advance.
Jen
(ps -I asked for a refund but was then told that it would cost me £50! to collect by courier. I’m so disappointed.)
Hi Jen,
I am sorry to hear of your issues with the recently purchased mattress.
Unfortunately, the on-line description of the mattress you have is vague in the extreme with the only specific element being referred to as a 3cm pad of memory foam. The reference to 2000 in its name clearly does not relate to the number of pocket springs as a reference to the actual number is deliberately evaded in the description.
I would not recommend any mattress containing a layer of memory foam because of the heat retaining qualities of that particular product, and I certainly would not recommend the product you have purchased. The quality, in general, seems very inferior. Personally, I would opt for the refund and cut my losses.
If you are looking for a bargain online, these very rarely exist.
Our closest comparison: Origins Pocket 1500
Experience pure comfort from £730I appreciate that budget is a major consideration when making a purchase, however when it comes to a mattress, I would advise spending as much as you can afford and avoid bargain offers.
| How much to spend on a double mattress? | What can I expect for my money? |
|---|---|
| Under £500 | Will not get you much at best a 13.5 gauge open coil/cage sprung with a thin polyester layer or a solid foam mattress. |
| £500 | Entry level spunbond springs with some form of synthetic upholstery. Usually one sided mattresses. |
| £750 | The beginnings of a basic pocket springs unit with 800 – 1000 count. No substantial amount of filling other than foams and synthetic materials. Two sided models. |
| £1000 | Should get you away from most low ranges and into the mid-range pocket spring models. |
| £1250 | Should get you a decent pocket sprung mattress with some Natural Fibre content. |
| £1500 | Should get you many manufacturers mid-range models with Natural Fibres |
| £1500-£2000 | Should get you a Hand Made primarily Natural Fibre Quality Mattress |
| £2000+ | You should expect 100% Natural Fibres and Traditional Hand Made Construction Method. |
| £5000+ | A Bespoke Hand Made Sleep System, High-end Spring Units & Featuring the Worlds Most Luxurious Natural Fibres. |
All our mattresses are priced based on the quality of the construction and upholstery used and are never offered new at reduced prices.
With regard to budget, if it is limited, we do have an outlet site on which are listed mattresses that have been returned under our 60 day “love it or return it” guarantee and can offer some reduction in the normal retail price, based upon their condition.
Please call our office on 0161 437 4419 to provide details of your body weights, preferred feel and budget, and we will then be able to provide specific advice as to the suitability of one of our products.
Please find our office opening hours here.
Kind regards Gary
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