Origins pocket 1500 returns policy

there asked
8th August 2016

If we buy this and are not happy with it what are the Returns conditions?We\’ve recently purchased a memory foam mattress and are both devastated that it\’s so uncomfortable as we cannot return it. Our backs and necks have deteriorated from having to continue using this so naturally we are very very reluctant to trust another company.

1 Answer
answered 3 years ago

Hi there,

Thank you for your question.

All of our products, including the outlet, are covered by our John Ryan 60 day “love it or return it” guarantee. This should not be viewed as a “try before you buy” option as we endeavour to match the product to the customer and in 96 % of cases we get this spot on, which is why we are confident to offer this guarantee.

Origins Pocket spring 1500 mattress

The Origins Pocket 1500 is one of our synthetic fibre models that comes with a 3 year manufacturer guarantee. Offering a quality 1500 pocket-spring unit and layers of fillings for a medium overall feeling. Unbeatable value given its quality. Please see the table below which shows how the mattress will feel depending on your body weight;

Your bodyweightThis will feel
Under 10 Stone / 63kgMedium
10-12 Stone / 63-76kgMedium
12-14 Stone / 76-88kgMedium
14-16 Stone / 88-101kgMedium
16-18 Stone / 101-114kgSoft to Medium
18 Stone / 114kg PlusPlease call for advice

To discuss the other products in our ranges and the suitability to yourself please give the office a call on 0161 437 4419, our friendly team of advisors will be happy to assist you.

Kind regards,