Problems with Vi Spring mattress from Furniture Village
Hi John?
Bought a Vi Spring Realm King size from Furnture Village and took delivery three days ago. I was advised by the sales lady that by our weights, I’m 9 1/2 stone and my husband 11 1/2 stone that I needed soft and my husband medium so I followed that advice. I have had back problems for many years and recently had a back op so my reason for buying a new mattress is because the one I was replacing had a huge dip in it and made my back ache. After three nights, I am finding the soft side so painful that I cannot sleep on it, the pain woke me up at 2:30 and so I transferred to the medium side to try it out and managed to sleep the rest of the night on it. I phoned customer services at Vi Spring and they told me I have to suffer this mattress for a minimum of 30 days, preferably 90’days, are there any grounds that I can insist on them replacing this sooner with medium both sides?
Many thanks Vivien .
Hi Vivien.
You can look at this in two ways.
1.
You are fortunate that you have purchased a Vi Spring mattress and they do offer you the opportunity to return / exchange if not completely satisfied.
There are many readers of this site who are stuck with a mattress they have purchased from the Bed Sheds with absolutely no recourse for exchange.
2.
The thirty day wait period is there for a reason and incidentally, we also subscribe to this way of thinking, as we offer a 60 night love it or return it guarantee.
When you change from your old mattress to a new mattress it is usually quite a shock to the system and an element of time is required for your body to adjust.
There are many anecdotes in the feedback section of this site to affirm this.
The mattress you have purchased (I am assuming it is the Bedstead Realm) is quite a soft mattress build: [Official Description: 1,350gsm bonded British fleece wool and cotton, overlaid with 300gsm British fleece wool, 200gsm bamboo and finally 900gsm of blended British fleece wool and cotton.
1.52mm wire springs, 54mm in diameter] I would be in agreement with the sales person taking your weight into consideration and the spring tension and diameter it all points towards the soft for you and medium for your husband.
| Bodyweight | Spring tension |
|---|---|
| Upto 16 Stone / 50-101kg | Medium (1.4mm) |
| 16 Stone / 101kg Upwards | Firm (1.6mm) |
| Available in Bespoke Products (Please Call) | Soft (1.2mm) |
We do often find that a lot of the lighter body weights do still prefer a medium tension over a soft tension spring.
However .., your recent back operation should have been brought into the mix and personal preference (firmer or softer) should override the weight v tension logic.
From our Artisan range a mattress to consider would be the Artisan Luxury in a medium tension spring that will give you the support you need for your back, but with the soft top upholstery layers for comfort.
I feel your initial discomfort may prove to be justification for an exchange to a medium tension – but I really would advise you wait out the thirty day period period to ensure your discomfort is not the new mattress syndrome.
Finally Vivien, I would spend the final two weeks sleeping on your husbands medium side to ensure that this also is the correct tension for your requirements.
You will soon know whether or not it is the mattress that is exacerbating your condition or an acceptance that your back will always be a source of discomfort no matter what mattress you sleep on.
If you require any further assistance please call the office on 0161 437 4419.
King Regards Gary
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