serenity backcare uncomfortable

Hi Elizabeth.

Thanks for your question.

We ourselves don’t construct or retail anything with a summer / winter side. Logically, it tracks that if one side is constructed with wool (winter) and the other side cotton (summer) then it makes sense but for temperature control it doesn’t make sense in the grand scheme.

From what you disclose about your pressures I wouldn’t put this down as a fault with the mattress, more that you’re mismatched with the feel of it. Side sleepers should be avoiding anything too firm in the top layers so it doesn’t cause or exacerbate those pressure point pains. A mattress fault are things where the spring breaks or where there is a dip of more than 1.5 inches. Pressure point pains and comfort are not a mattress fault. As such, I think you might struggle with a resolution from the company you purchased from in your favour. Please see our article here for further information on settlement.

The old information out there was to choose a firm mattress if you have aches and pains but these days it’s quite the opposite – Go for a medium feeling mattress minimum.

With ourselves, I’d advise to look at something more medium in the top layers; Our Origins Pocket 1500 and Artisan Naturals fit the bill perfectly. Both have that medium feeling top layer, I.e, not too soft nor too firm. The Artisan range has the benefit of being constructed with natural fillings; These fillings are what provide a cool sleep surface; Ideal for anyone who does suffer heat issues during sleep.

We would need to know your body weights in order to discuss spring tension;

I hope this has answered your questions fully but if you do have any further queries please don’t hesitate to contact our office on 0161 437 4419. Our office is open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.

Kind Regards, Lee.