Thanks for your question.
It could be, that dependent on how the mattress has been stored, the fillings might have shifted. If this is the case it will take a couple of weeks of being slept in to settle properly back to it’s original form. This usually happens if mattresses have been stored on their sides rather than flat.
Similarly, any new mattress will feel firmer to begin with as the fillings nor the spring unit will have been compressed. We do advise that any new mattress needs to be given at least 4-6 weeks for you to adjust to it.
This is the main reason that we ourselves provide our 60 day love it or return it guarantee; This is a no quibble policy meaning that if the item isn’t right then it can either be returned for a full refund or exchanged under the one time exchange.
Spring tension is determined by body weight alone as this is what provides you with the support;
|Upto 8 Stone / 50kg||Soft
|8-16 Stone / 50-101kg||Medium
|16 Stone / 101kg Upwards||Firm
I hope this has answered your questions fully but if you do have any further queries please don’t hesitate to contact our office on 0161 437 4419.
Kind Regards, Lee.