Springs visible in hypnos pillow top mattress
Hi, We recently purchased a king size pillow top from House of Fraser, it is by Hypnos, a 2800 pocket sprung. (had we read your thoughts on pillow tops we would have opted for a mattress and high end topper, hindsight is a wonderful thing!)
Our concern is that there are springs visible in the actual wall of the pillow top, very prominent on one edge, just noticeable on the head and foot edge and not at all noticeable on the other edge, this does not seem right to us so we complained but the store say this is how they are made with springs in the pillow top, seems odd that at over £2000 you can see springs?
I have searched the Hypnos site and searched the web for an illustration of how the pillow top is constructed but have been unable to find a cross section showing where these springs are coming from and why they are there. The mattress is comfortable our concern is with only a thin layer of pillow top between us and the springs will they become a problem over time. All in all it just seems wrong and we would not have purchased had we known.
Thanks and very best regards Clive
Hi Clive,
Thank you for your question on our website. As you say there is little, if any, information available to confirm the construction of the mattress you refer to, however, I would go directly to Hypnos and seek some clarification from them with regard to the springs being visible. I would not expect to be able to see the springs in any well-made mattress and, given Hypnos’ reputation as a credible manufacturer, would not expect the same to be standard within one of their products.
It sounds like there is an issue with the construction method of this Hypnos mattress.
Your concern regarding the pillow top may be well founded. The problem with one-sided mattresses is that you can only rotate it and not turn it over. The proper care and maintenance can prolong the life of your mattress. Latex is extremely durable and expensive and it will rarely be on a double-sided mattress (unless it is a solid core) and is one exception, like our Origins Pocket Latex 1500.
If we can be of further assistance please call our friendly team on 0161 437 4419.
Kind Regards
John & Ryan
Mattresses 
Take our mattress quiz 
Contact 
About us 
