What is your delivery time at the moment for your hand made <a href="https://johnryanbydesign.co.uk/shop/">John Ryan By design mattresses?</a>At the moment I am looking at the <a href="https://johnryanbydesign.co.uk/product/artisan-1500/">Artisan 1500 mattress.</a>

Hi Jackie,Thanks for your comment on our John Ryan By Design mattresses delivery times.All of our mattresses, headboards and bed bases are hand made here in the UK. All by a small team of experts. We don't sell our beds through any retailers or stockists. We also don't hold any stock. This is because we prefer to hand make each model and not have beds stacked up in a warehouse.By doing this we can ensure you get the very best <a title="mattress" href="https://johnryanbydesign.co.uk/product-category/mattresses/">mattress</a> that's literally left our workshop and made its way straight to you at home.The lead time for all of our mattresses is 4 weeks from when you place the order.<a href="https://johnryanbydesign.co.uk/blog/the-journey-of-your-artisan-mattress/">Artisan mattresses take around 21 days to make by hand before your delivery is booked in.</a> See below for more detail on the level of craftsmanship that goes into each of these mattresses and bases.<img src="https://johnryanbydesign.co.uk/wp-content/uploads/2018/10/artisan-mattress-journey-infographic.png" alt="" />If you need more help Jackie please do get back in touch on 0161 437 4419 or info@johnryanbydesign.co.ukSleep WellJohn & Ryan

Hi,Is there any chance of getting an Artisan Bespoke delivered by 9th December? I notice you usually take 4 weeks but wondered if possible to get quicker or if you had any in outlet stock.Looking for King <a class="wpil_keyword_link" href="https://johnryanbydesign.co.uk/understanding-beds/mattress-sizes/" title="size">size</a> medium.

Morning Jonathan,Thanks for getting in touch. We don't have any <a href="https://johnryanbydesign.co.uk/product-category/outlet/">Outlet Artisan Bespoke</a> in that size and tension in stock at the moment. Usually, our outlet stock can be sent via our courier for a 1-2 week lead time. The stock does move pretty quickly due to the discounts though so we always advise the check the outlet page which is frequently updated.You can order a new <a href="https://johnryanbydesign.co.uk/product/artisan-bespoke/">Artisan Bespoke</a> but there is still a 4-week lead time. All our mattresses and bed bases are handmade here in the UK. They are all made to order. Our <a href="https://johnryanbydesign.co.uk/delivery/">Christmas delivery </a>dates for the last orders to be processed before Christmas is the 1st of December for the Artisan and the 5th of December for the Origins range. Any orders after this will be delivered on a first come first serve basis, some may be delivered before Christmas and others may be delivered in the new year. <img src="https://johnryanbydesign.co.uk/wp-content/uploads/2018/08/artisan-bespoke-mattress.jpg" alt="" />Please ring on 0161 437 4419 for more advice on timings and suitability Jonathan.All the best

Are your <a href="https://johnryanbydesign.co.uk/shop/">horse hair mattresses</a> available in Toronto area to try out before purchasing?

Hi Amy,Thanks for getting in touch with us about the availability of our hand made mattresses in Canada.As you may know, we are an online retailer of hand made mattresses made here in the United Kingdom. We don't use showrooms or other retailers to sell our mattresses. Our small expert team are here to offer each customer individual advice for your specific sleeping requirements. This also allows us to keep our prices really competitive when compared to the like of other high-end <a title="mattress" href="https://johnryanbydesign.co.uk/product-category/mattresses/">mattress</a> showrooms.We can deliver worldwide and have a number of international customers. You would need to arrange transport from a UK delivery depot or one of the UK ports as we don't deliver outside the UK ourselves. You still get the 60 day love it or return it guarantee but you would need to get the mattress back to us at your own cost and in pristine condition. However, we find with our expert advice service that 99% of bed buyers keep their first recommendation.<img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/10/Artisan-Bespoke-003-John-Ryan-3.jpg" alt="" />We also compare to a number of other mattress manufacturers where you can try their models out and find the closest comparison model. This also allows you to see the significant cost savings too! Below is a list of the mattress manufacturers we compare to:<ul><li><ul><li><a title="Vispring" href="https://johnryanbydesign.co.uk/understanding-beds/vispring-mattress-comparison-alternatives/">Vispring</a> Mattress Comparisons</li><li><a href="https://johnryanbydesign.co.uk/understanding-beds/question/hasten-2000t-vs-savoir-no-2-the-worlds-greatest-mattresses-reviewed/">Savoir & Hastens Mattress Comparisons</a></li><li><a title="Tempur" href="https://johnryanbydesign.co.uk/understanding-beds/tempur-mattress-alternatives-comparison-models/"><a class="wpil_keyword_link" href="https://johnryanbydesign.co.uk/understanding-beds/what-is-tempur-memory-foam/" title="Tempur">Tempur</a></a> Mattress Comparisons</li></ul></li></ul>We would need to know your <a href="https://johnryanbydesign.co.uk/understanding-beds/whats-the-best-spring-tension-for-my-mattress/">body weight and height</a> along with your mattress comfort requirements. Then we can start the process of making a tailored mattress recommendation for you. I can see from your request for a <a title="horsehair" href="https://johnryanbydesign.co.uk/understanding-beds/all-about-horsehair-mattresses-and-beds/">horsehair</a> mattress that you're already looking at <a href="https://johnryanbydesign.co.uk/understanding-beds/whats-the-best-mattress-for-1500-2000/">the best Natural fibre mattresses.</a> This will help keep you cooler during the night and last far longer than synthetic mattress models you may see, in particular the heat retentive <a title="memory foam" href="https://johnryanbydesign.co.uk/understanding-beds/memory-foam-2/">memory foam</a>.The guide below will help give you a whistlestop tour of what you need to consider when buying a new mattress.https://youtu.be/3-Pno_9qR2MPlease get in touch Amy if you have any more questions or need more help when choosing your new dream mattress.All the best John & Ryan

If we buy one of your John Ryan By design online mattresses and we don’t get on with it, can we return it?

Hi Corinne,Many thanks for your question about buying a mattress online and the returns policy. The simple answer is, yes, of course, you can!We have a much loved <a href="https://johnryanbydesign.co.uk/guarantee/">60 day love it or return it guarantee</a> on all of our beds alongside our free mattress advice service. If you buy a <a class="wpil_keyword_link" href="https://johnryanbydesign.co.uk/product-category/mattresses/" title="mattress" data-wpil-keyword-link="linked">mattress</a> from us after taking advice and then find you're not getting on with it, in 60 days, you can either exchange for a different model or request a full refund. We don't charge hidden fees like other mattress retailers for collections. We have a 99% success rate based on our advice service and those 1% that use the love it or return it nearly always exchange for another model. A testament to our advice service.If you want to exchange then we can advise on another model.If it's cheaper we refund the difference.If it's more expensive we ask you to cover the difference.No additional delivery charges. Simple!Online Mattress Guarantees:We always advise heavily scrutinising any mattress retailers guarantee to avoid hidden charges or gotchas. <a href="https://johnryanbydesign.co.uk/understanding-beds/mattress-guarantees-compared-from-vispring-to-silentnight/">(We've written a full guide here on some of the more dubious mattress guarantees)</a> Some examples of the leading retailers' hidden nasties are:<ul><li>£250 collection charge for a return</li><li>Only being able to exchange for the same amount (even if a cheaper bed is picked you dont get the difference back)</li><li>Having to have kept the bed in it's original packaging (ie making it impossible to sleep on)</li></ul>Buying a Bed Online Guide:The below guide may help get you started if you haven't done any research yet. It will help give you top tips to look out for no matter where you buy your mattress.https://youtu.be/3-Pno_9qR2MWhy not give our small expert team a call for some tailored advice? You can call us on 0161 437 4419 All the best John & Ryan

Hello,I am shipping my mattress to Nigeria via a courier and I was wondering if you offered VAT on that? The courier can pick up the mattress from your warehouse once it's ready or I can put their warehouse as the delivery address (which ever one is easier) and we can send you the export certificates to prove that they were shipped out of the country. Are there any forms you have that I or the courier service would have to fill?Please let me know.

Hi Konyinsola,Thanks for your question about buying and shipping one of our John Ryan By Design mattresses.All exported mattresses and bed products can be dropped off to your courier or collected from our courier ready for shipment. Payment in full is required through our online shop for any mattresses that are to be exported.Once the product has been delivered to its final destination you will need to provide us with copies of the documentation to prove that it has left the UK and been delivered to another country that is exempt from VAT. Once the correct document has been received we can then issue a refund.If you need help on choosing the correct <a class="wpil_keyword_link" href="https://johnryanbydesign.co.uk/product-category/mattresses/" title="mattress" data-wpil-keyword-link="linked">mattress</a> then please check out our handy video guide below.https://youtu.be/3-Pno_9qR2MAll the bestJohn & Ryan

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John Ryan By Design Ltd
3 Elm Grove (Suite 1)
Didsbury
Manchester
M20 6PL
UK

Mon – Fri 9.00am – 5.00pm
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0161 437 4419
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We have all our mattresses built to our precise specifications and therefore we can personally guarantee each model for a period of time. Each model carries the guarantee timescale at the bottom of the individual listing. This is described as ‘Full Repair or Replace’. Call us today for free advice on 0161 437 4419 or email us at [email protected]

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