FAQs

Do you have a showroom?

No, and no showroom or retailer sells our products. This is part of the reason why our prices can be so competitive: our internet-based company model allows us to avoid passing the excessive costs of other retailers on to our customers. Most staff within showrooms are also not bed experts (unlike our own in-house team). Sadly, such staff probably wouldn’t understand mattress manufacture to the extent that they could reliably answer your questions. To give you confidence in our way of doing things, our 60-day “love it or return it” guarantee offers the ability to return a mattress that doesn’t suit you for a full refund, or you can perform a one-time exchange and swap to an alternative model. You can visit our guarantee page for more information, or our article about buying a mattress online to see just why our approach actually benefits you!

What are your delivery times?

From the time you place your order, there is a 4 week average lead time until delivery for most of our mattress models. This is because all of our mattresses, bases and headboards are handmade to order especially for you! You can visit our delivery page for more information.

Do you deliver to America?

No. At present, we don’t ship or deliver worldwide. However, we can deliver your purchase to any UK port that you choose, allowing you to arrange onward delivery from there. If you take advantage of this, please do note that exercising our 60-day “love it or return it” guarantee would require you to return your purchase to us at your own cost.

Do you have any offers at the moment?

We have a mattress clearance outlet that offers price reductions of up to 50% on returned or exchanged mattresses. However, John Ryan By Design doesn't hold sales. In all honesty, most sales are marketing ploys that place time-sensitive pressure upon the would-be buyer, and we don’t like that. Most “bargain” mattresses were never worth the asking price in the first place. “Reductions'' are only possible because they’re linked to unrealistic RRPs that barely reached the shelves, or because the mattress prices in question were already inflated before a sale began! We prefer to sell each of our products at a price that reflects its actual quality, with no ploys or tricks to convince you otherwise. You can find out more information from our article about why John Ryan doesn't have sales, and we can also lift the lid on mattress firm sales tactics.

Do you make ottoman bases?

John Ryan By Design stopped making Ottoman bases some years ago. Whilst they offer a good amount of storage space, they can be very heavy to lift, and can’t be sprung-edged either. We also found that Divan bases and bedframes were simply more popular with our customers, so we decided to focus on those instead.

Do you make electric beds?

We do not sell electric beds (or adjustable beds, as they are sometimes known). Mattresses for electric beds are usually latex or foam, or a combination of both, as there needs to be enough flexibility for them to work with the movement of the bed. We do not sell memory foam mattresses because there are plenty of better alternatives out there, so one of our 100% latex mattresses would be the only option for an electric bed. However, our mattresses are not designed for use with a bed frame that doesn’t conform to a “flat” design, so we’d recommend that you speak to one of our advisors before you commit to such a purchase with an electric bed in mind.