Terms & Conditions
All payments are made in UK Sterling currency.
Payment methods accepted
You are entitled to a full refund of the purchase price made provided you notify us you wish to return the goods within 14 days of delivery, the goods must be returned in an unused condition in original packaging. This is your statutory rights through distance selling regulations.
However, John Ryan By Design offers you a 60 day Money Back guarantee. This is in addition to your statutory rights. If for any reason you are not entirely satisfied with your purchase within 60 days of delivery, please notify us and we will arrange collection and a full refund. Clearance mattresses have a £150 fee if you wish to return them under the love it or return it guarantee.
By ordering from or using this site you must acknowledge that we are not a big company but a small team of utterly enthusiastic mattress nerds who aim to provide you with the best product your money can buy. Any mistake or error we make will be an honest mistake or error which we will do our utmost to rectify.
Where the delivery address differs to the shipping address we will request proof of identification from the card holder to reduce fraud. Upon ordering, a member of our team will request photo ID for security against the order.
- What information do we collect about you?
- How will we use the information about you?
- Access to your information and correction
- Cookies Other websites
- How to contact us
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in discussions on our website. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order * manage your account. We may also email you about John Ryan By Design Ltds products and services that we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. John Ryan by Design Ltd will not share your information for marketing purposes with outside companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We would like to send you information about products and services of ours which may be of interest to you. If you have given consent to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the following address [email protected]. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor usage of the website and to compile statistical reports on John Ryan By Design Ltd website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the links above have information telling you how to remove cookies from your browser. However, in some cases, our website features may not function as a result.
How to contact us
John Ryan By Design. Registered in England & Wales.
Company Registration Number: 8013625
VAT Registration No: 138 1428 19
John Ryan By Design Limited, 500 Styal Road, Manchester, M22 5HQ
By ordering from or using this site you must acknowledge that we are not a big company but two utterly enthusiastic mattress nerds who aim to provide you with the best product your money can buy. Any mistake or error we make will be an honest mistake or error which we will do our utmost to rectify.
Please read the delivery page for more information.
Please read the guarantee page for more information
John and Ryan.
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