Delivery

JR02

Christmas Opening Hours: Please note we are closed from 24th December reopening on 3rd January 2017.

Orders placed over the festive period will be delivered on a first come first served basis. We usually aim to complete all deliveries within 30 days of receiving your order although over Christmas this may be a little longer. Please call for further details.

Deliveries on the UK mainland are carried out by two man courier to the room of your choice.

As soon as the courier company receives your order from us, they will call you direct to arrange a convenient delivery date.

Delivery charges

We do not charge for any UK or Ireland deliveries or Returns.

Delivery areas for John Ryan By Design

We deliver to UK mainland and Ireland only.

Deliveries will be pre-arranged by phone with a time slot between 0800 – 20.00 Monday – Friday. You will also be called on the day of delivery.  Please ensure you give us as many contact numbers as possible when placing your order.

Does John Ryan By Design deliver outside the UK?

At present, we don’t ship or deliver outside of the UK and Ireland. We can, however, deliver your goods to a UK port of choice where you can arrange onwards delivery for your mattress. If you need to use the 60 day love it or return it guarantee, then you would need to get the mattress back to us at your own cost.

Our UK Couriers

We pay top dollar for our courier service and we expect them to deliver as efficiently as Ryan and I would do ourselves. It will always be a two man team who will deliver to your room of choice.  Our courier team will assemble the bed for you and take away all packaging. Please get in touch if you have additional/special requirements.

Ireland Couriers

Due to a recent increased demand we are now able to deliver to Ireland. In Ireland we are currently unable to offer a 2 man delivery service so assistance will be required to help the driver. We are currently working on this and hope to be able to offer our customers in Ireland the same great 2 man service we provide on the UK mainland. Please get in touch if you or your company are able to help us with this.

Special access requirements

Please advise us at the point of order of any special requirements. For example, delivery to a loft conversion, flats or apartments without adequate lifts, limited stairwell access, narrow lanes to your property, inadequate parking for the delivery vans and so forth. If goods are returned back to us due to inadequate access we reserve the right to make a charge of £70 to cover the failed delivery.

Bear in mind that no matter how well laid out the plans are – things can go wrong! Bad traffic conditions is usually the culprit and at times a pre designated delivery may have to be postponed. Although this is actually rare it is advisable you do not completely remove your current sleeping arrangements until you have received your order.

If we have arranged a delivery date and time we will do our utmost to stick to it. If we can’t we will always let you know as soon as possible. Also please bear in mind that the more bespoke your product then usually the longer it will take, we will discuss this with you when you place your order.

Call us

Our aim is to deliver as soon as practically possible.  If you have any special requirements please phone us and we will endeavour to assist. Phone us direct  on 0161 945 3757.

See Contact page for more details.

Does John Ryan take away old mattresses?

Sorry, but No. We use a courier firm who will not mix old and new products on their vehicles. Your local Council will be able to advise on the most suitable method of disposal. We advise that you ring your local Environmental Health Dept.

DISCLAIMER

Delivery into your home and to a room of your choice is a free service upon request and therefore we [or our sub-contractors] cannot be held liable for any damage to your property in doing so. In actual fact we, and the delivery firm we use do take the utmost care and consideration but it is best to remove all pictures and antiques just in case.

Are you a courier?

We are always looking for courier companies able to offer our customers an unrivalled and professional delivery service. Please feel free to contact us direct with your details. (mike@johnryanbydesign.co.uk)