Hi. I LOVE your mattress website.... a great information overload. Do you offer a service to take away an old mattress at the time of the delivery??

Hi Gerry,Many thanks for your kind words about our mattress advice and buying website. We've spent the last 15 years building up the ultimate repository of <a href="https://johnryanbydesign.co.uk/understanding-beds/how-to-choose-a-mattress/">mattress buying guides</a> and advice articles for everything to do with beds. Along with other 6000+ Q&A's on bed models, queries and niggles. We're really pleased you've found it useful. <a href="https://johnryanbydesign.co.uk/shop/"><img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/03/Artisan-Sublime-Bamboo-Flax-Natural-Mattress-1200x800.jpg" /></a> Yes, we do offer a <a title="mattress" href="https://johnryanbydesign.co.uk/understanding-beds/pillow-top-<a class=">mattress</a> recycling service if you buy a new bed from us. It costs £60 and your old mattress is taken away and fully recycled, rather than other retailers that just skip them and send the old beds to landfill. Your old bed will be stripped and each component reused in things like recycled metalwork, wadding for industrial uses and even certain parts can be used for road surfacing believe it or not!If you want to use this service when you buy a mattress from us you can add it to the shopping cart when you checkout or if ordering your new bed over the phone ask our team for this service.We look forward to your order!(Ps here's a summary of all the information if you've found there to be an overload!!) <img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/12/John-Ryan-How-Much-Should-I-Spend-on-a-Mattress.png" />All the best John & Ryan

Hi YaWe are thinking of buying a king-size <a href="https://johnryanbydesign.co.uk/understanding-beds/all-about-zip-and-links-2-2/">zip link bed</a>, but could I pay you by credit card? and how long does it take for delivery, please?Kind regards Bob

Hi Bob,Thanks for getting in touch about payment methods at John Ryan By Design. Yes of course you can pay on a credit card with us. <a href="https://johnryanbydesign.co.uk/delivery/">You can also read more about our terms and details on this page.</a> <a href="https://johnryanbydesign.co.uk/shop/"><img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/02/Artisan-Bespoke-003-John-Ryan-9.jpg" alt="" /></a> All of our hand crafted beds are made here in the UK by hand. <a href="https://johnryanbydesign.co.uk/blog/the-journey-of-your-artisan-mattress/">This takes on average 3-4 weeks depending on the time of year. </a>We then book in deliveries with customers using our two-person white-glove service which depending on where you live is between 1-3 weeks once your gorgeous new bed is made.The average time from ordering to delivery in the UK is around 4 weeks.https://youtu.be/3-Pno_9qR2MIf you have any more questions please get back in touch with us on 0161 437 4419.All the best John & Ryan

My question is, if you ship your mattresses also outside the UK - means to Switzerland. Thank you for quick answer.

Hi Gianni,Thanks for your question on <a href="https://johnryanbydesign.co.uk/delivery/">international shipping of our hand made in the UK mattresses</a>.We don't directly ship to countries outside of the UK however, we can deliver to a port or forwarding courier address here in the UK. Many of our international clients do this and then arrange their own onwards transport. <a href="https://johnryanbydesign.co.uk/shop/"><img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/02/Artisan-Bespoke-003-John-Ryan-9.jpg" /></a> Please let us know if you need any more <a title="mattress" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-spring-<a class=">mattress</a> buying advice. https://youtu.be/3-Pno_9qR2MAll the bestJohn & Ryan

Hi, no doubt a crazy question, do you have any vacuum rolled options or can you offer the ability to roll one?Though I understand this takes a specific machine?Lastly: as I want a good deep mattress that must fit through a very awkward attic bedroom access and I’m having no luck (this particular list of requirements is equal to finding rocking horse poop) is it possible to fold a latex mattress (or latex-pocket sprung hybrid) in half quickly or will it ruin it basically?Would it even be possible as I hear they’re beyond heavy!Thanks for any advice I’m at my wit's end, Jen :)

Hi Jen,Many thanks for getting in touch with us about vacuum packed and folding boxed mattresses. These are the latest craze in <a title="mattress" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-spring-<a class=">mattress</a> styles but come with a major drawback.To answer quickly we don't make any folding or vacuum packed mattresses.The reason for this is that by crushing and rolling a <a title="mattress" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-spring-<a class=">mattress</a> you inevitably start to damage and degrade the materials and springs placed within it. Mattresses are not meant to be reduced to a fraction of their <a title="size" href="https://johnryanbydesign.co.uk/understanding-beds/mattress-sizes/">size</a>. If you think about it, a mattress is made to offer support and comfort to a sleeper.By crushing it entirely you're compromising on this support.When you see the machines that crush them you would probably wince, watching a mattress gets sandwiched and forced into a bag. All of our models are hand made and we don't entertain crushing them. Especially when we have a 2 man delivery service which negates the need to 'drop and run' when it comes to delivery. If you need to <a href="https://johnryanbydesign.co.uk/understanding-beds/mattress-sizes/">check bed sizes then have a look at our detailed post here</a> with weight, heights and widths of mattresses.Pocket Spring 'rolled' mattresses:For boxed and vacuum packed <a title="pocket sprung" href="https://johnryanbydesign.co.uk/understanding-beds/what-is-a-pocket-sprung-mattress/">pocket sprung</a> mattresses the damage is quite severe. Pocket springs are made with weight tolerances in mind. They are designed to push back against these weights with an equilibrium effect of compression and extension. If you crush these <a title="spring" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-spring-mattress-guide/">spring</a>s and then vacuum seal the mattress they are in a continuous point of compression which can fracture and damage the spring. Reducing the point of elasticity in the <a title="spring" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-<a class=">spring</a> damaging it. <img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/04/Calico-medium-mattress-springs.jpg" /> In fact, we did some tests a few years back on <a href="https://johnryanbydesign.co.uk/understanding-beds/what-are-encapsulated-pocket-springs-2/">a FEP's (</a><a title="pocket sprung mattress" href="https://johnryanbydesign.co.uk/product-category/mattresses/">pocket sprung mattress</a><a href="https://johnryanbydesign.co.uk/understanding-beds/what-are-encapsulated-pocket-springs-2/">) mattress</a>. We had it crushed, rolled and vacuum packed. After a month when we opened it up there where noticeable internal tears in the fibres and the springs had a reduced height compared to the same model which hadn't been crushed and boxed.[table id=7 /]Memory Foam Rolled Boxed Mattresses:There's been a big push for new overnight mattress companies to start selling rolled mattresses. This is mainly for delivery convenience rather than focusing in on mattress quality. You'll notice that most of these are entirely made of foam or the <a href="https://johnryanbydesign.co.uk/understanding-beds/what-are-hd-or-micro-springs/">dreaded micro springs (you can read why these are a waste of time here)</a>. Some of these new mattress companies include:<ul><li>Eve</li><li>Simba</li><li><a title="Casper" href="https://johnryanbydesign.co.uk/understanding-beds/casper-mattress-reviewed-compared/">Casper</a></li><li>LEESA</li><li>MADE</li></ul>Again when we tested some foam models we found tears and cracks in the foams once they had been rolled and left for just 4 weeks.<img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/11/Rolled-IKEA-mattresses.jpg" /> You also have to question why, when mattress comfort layers rely on their loft (height and bounce) would you want a mattress that can be flattened for delivery. You're then relying on it bouncing back to life when you open it, which inevitably it will never fully return to its original position.Natural latex mattresses are incredibly heavy and whilst in theory they can be crushed this makes them very difficult to lift. Given a quality 10% <a title="Natural Latex" href="https://johnryanbydesign.co.uk/understanding-beds/latex-as-a-comfort-layer-2/">Natural Latex</a> mattress is in the region of 60kg. That's far too heavy for one person to lift as a box. More often than not the mattress is damaged trying to grapple with it, We have also had plenty of distraught people calling us who when trying to open their rolled mattress with scissors have sliced through the cover damaging their new purchase!What's the best mattress for restricted access?The best type of mattress for <a href="https://johnryanbydesign.co.uk/understanding-beds/all-about-zip-and-links-2-2/">restricted access is a zip and link model</a>. This means that you're dealing with two smaller mattresses that zip together once in the room. The zips are recessed so sleepers don't feel them. As you've mentioned a quality mattress is going to be at least 25cm deep if not more. This is because a quality 2 sided mattress with a <a href="https://johnryanbydesign.co.uk/understanding-beds/gsm-guide/">high enough GSM of mattress upholstery fillings</a> and a quality pocket soring system will at its very base level be 25cm deep. Thinner mattresses are either one-sided or start to remove necessary mattress comfort layers.<img src="https://johnryanbydesign.co.uk/wp-content/uploads/2020/08/Artisan-natural-zip-and-link.jpg" /> If you can provide some more detail as to the access issues, sizes of halls, any returns, door heights then our small friendly team can help find you the perfect mattress without having to compromise on poor quality <a title="memory foam" href="https://johnryanbydesign.co.uk/understanding-beds/memory-foam-2/">memory foam</a> mattresses.We offer a two-man delivery service to the room of your choice so why struggle with a boxed mattress being left at your front door?!https://youtu.be/3-Pno_9qR2MWe hope that helps and gives you further mattress buying guidance. If you have any more mattress related questions please get back in touch on <a href="mailto:info@johnryanbydesign.co.uk">info@johnryanbydesign.co.uk</a> or 0161 437 4419.Sleep well John & Ryan

Hi,I'm looking at the Origins 1500 mattress.Is this mattress delivered rolled up?

Hi Fiona,Thanks for your question asking about our hand made mattress range. The <a title="Origins Pocket 1500" href="https://johnryanbydesign.co.uk/product/origins-pocket-1500/">Origins Pocket 1500</a> is our best selling mid-range mattress for those that want quality without spending a fortune o a new mattress. Featuring a whopping 1550GSM and a 1.4 medium gauge <a title="spring" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-spring-mattress-guide/">spring</a> tension of independent pocket springs.<img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/10/Artisan-Bespoke-003-John-Ryan-3.jpg" />We <a href="https://johnryanbydesign.co.uk/understanding-beds/unwrapping-your-new-mattress/">don't box or roll any of our mattresses</a>. They are all hand made here in the UK and then delivered by a 2 man delivery team and placed into a room of your choice. Our <a title="mattress" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-spring-<a class=">mattress</a>es are heavier than most UK retailers as they contain far more fillings and more mattress detailing, such as edge support.Boxed and rolled mattresses have been sold as a convenient way to deliver a new mattress, which whilst true, also limits the quality and durability of the mattresses that can be boxed and rolled. High-end <a class="wpil_keyword_link" href="https://johnryanbydesign.co.uk/product-category/mattresses/" title="mattress" data-wpil-keyword-link="linked">mattress</a> manufacturers will never box or roll their models as mattresses are simply not designed or made to be crushed and rolled. Mattress toppers, maybe but never a quality mattress.Which beds can be boxed and rolled?Only cheaper <a title="memory foam" href="https://johnryanbydesign.co.uk/understanding-beds/memory-foam-2/">memory foam</a> mattresses or low GSM models can be crushed and rolled. However, we have experimented with the rolling process on test models and found damage issues occur with rolling and crushing mattresses. Foam can tear, upholstery can become displaced and <a title="calico" href="https://johnryanbydesign.co.uk/understanding-beds/pocket-spring-mattress-guide/">calico</a> pocket springs do not lend themselves to becoming put under such extreme pressure.Rolled mattresses have limitations in terms of the type of fillings that can be used - usually thinner synthetic materials or foam support. Some <a href="https://johnryanbydesign.co.uk/understanding-beds/what-are-hd-or-micro-springs/">smaller micro springs can be crushed</a> and rolled but we also refuse to use them in our designs due to their fundamental flaws. You can read more on why micro springs should be avoided where possible in preference of better/higher upholstery fibre volumes.<img src="https://johnryanbydesign.co.uk/wp-content/uploads/2019/11/Rolled-IKEA-mattresses.jpg" /> Can you image the stress and pressure placed on the springs and upholstery fibres as they contort unnaturally into this rolled shape?Usual models that can be boxed and rolled due to their materials and entry level fibres are <a href="https://johnryanbydesign.co.uk/understanding-beds/question/eve-mattress-has-failed-and-is-sagging/">Eve,</a> Simba, Leesa and <a href="https://johnryanbydesign.co.uk/understanding-beds/question/emma-mattress-feels-awful-and-too-hot-whats-a-firm-mattress-alternative/">Emma mattresses</a>. <a title="IKEA" href="https://johnryanbydesign.co.uk/understanding-beds/are-ikea-matresses-any-good/">IKEA</a> offers a number of their entry level mattresses rolled and crushed.You can see below what to expect for your price point which can be really helpful for people looking for a new mattress.[table id=91 /]Access IssuesOur specialist delivery team can deliver your bed by hand to a room of your choice. You do need to make sure there is adequate access especially if you have tight stairwells, tight right-hand bends or low ceilings. Please check with our team before ordering to make sure your mattress will fit.<img src="https://johnryanbydesign.co.uk/wp-content/uploads/2020/01/Ziplinkgifjohnryan.gif" width="713" height="401" />For superking mattresses, we usually recommend a zip and link mattress configuration. This is because superking one piece mattresses can be incredibly heavy and difficult to handle. A zip and link makes access issues easier for you and also makes turning the mattress each month far easier. An additional benefit is that zip and link beds can further reduce transference between sleepers meaning fidgety partners don't wake you up!https://youtu.be/3-Pno_9qR2MWe hope that helps and if you have any more mattress related questions please get back in touch on <a href="mailto:info@johnryanbydesign.co.uk">info@johnryanbydesign.co.uk</a> or 0161 437 4419 were our small team will be happy to help. Sleep well John & Ryan

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