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Harrisons rolled mattress

James P asked
30th July 2011

Hello..

Just a thought on that..

the Harrison mattress you mention as being HAND stitched doesn’t actually say that on the website at all..

the only ones it says are hand stitched are rather perversely the vacuum packed Express range, not even their 9 million spring mattresses claim hand side stitched..

just side stitched.

Curious..

James .

1 Answer
Lee Staff
answered 13 years ago

Hi James, Absolutely.

Sometimes it is what is NOT said that rings alarm bells.

In this case it seemed absurd that the vac packed model made an explicit claim of HSS and yet their high ends fail to fully clarify.

Another bugbear of ours in the same vein is the description given to upholstery listings.

An example – “contains Wool, hemp and cotton” can be very misleading and can be read as: 1.

Three individual layers.

2.

One layer combining all three materials.

3.

A layer of Wool and a blended layer of hemp and Cotton.

When you have to disect a description to the extent of understanding how the word ‘AND’ is used, as well as assuming the ‘COMMA’ infers a separate layer, it makes you wonder whether it is intentionally misleading or an incorrect assumption that the customer will know what is meant!

The example above is not an isolated case.

Once you start to read mattress descriptions and listings you will soon see that this confusing use of the word ‘and’ and the use of a well placed comma, should provoke you to investigate further for complete and utter clarification.

Whether you get it is a different matter altogether!

John and Ryan Update: Jame’s original questions and issues were lodged in the Pocket Springs section.

Read Here.

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