Kingsdown Sleep System complaint
Hi John We bought a Kingsdown Sleep System (one sided) mattress from a well known retail park seller about 6 years ago, having been persuaded by the initial softness of this well padded mattress and the sales hype where you lie on a computer-linked mattress and it tells you the best one for you. It felt both soft and supportive initially and we were pleased with it although the padding made it rather hot. However within less than a year the padding had compressed substantially leaving a pronounced hump in the middle of the mattress and deep hollows where we sleep. Over the last year it has got really bad, the padding has compressed so much that it feels as if I am sleeping on the springs and we need a replacement very soon. We are not very large people (my husband is 6 ft and 12 stone and I am 5’4″ and 10 stone) I sleep in the recovery position and hubby is a side sleeper mostly. Turning the mattress is not an issue as we are able bodied and can manage this. can you advise?
We have a reasonable budget and are thinking about your Artisan Natural. .
Hi Lisa.
No doubt you have also done a Google search on the Kingsdown / Sleep to Live products – and no doubt I do not have to reiterate the summary of responses !
It’s unfortunate (and wrong) it happened and personally I would attempt to make a claim on their lifetime guarantee just to prove a point and log your dis-satisfaction (unlikely it will get you anywhere).
It’s interesting to note that these products are not available anymore on Bensons website (all links to Sleep to Live products return a product not found error).
We haven’t been in Bensons for a while and not too sure whether these products are advertised in store only.
Finally Lisa.
Take a trip to a good mattress retailer such as Furniture Village / Barker and Stonehouse / John Lewis etc and try the Vi Spring models.
This will give you some idea on what a good mattress consists of.
Once you find a model that you like (completely disregard the price)give us a call. We can then guide you to something in our Artisan range these are all pocket sprung mattresses with natural fibres.
John and Ryan. 0161 437 4419
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