Problems with Dreams Anniversary mattress
Hi, Looking for some advice please. My partner and I bought the Anniversary pocket sprung mattress with memory foam layer from Dreams in March this year (divan base). Having only had it 8 months, there are significant dips in both sides of the bed. We thought they’d disappear when weather got a bit cooler but they’re just getting worse. My partner is starting to find it unbearable to lie on. Neither of us are particularly heavy!
But the state of the mattress seems to tell a different story!
I personally think this rate of wear and tear for 8 months is unacceptable, would I be right?
We have measured and the dips are up to 3cm in some places. It’s like sleeping in a hammock some nights. We have rotated as advised but it doesn’t make any difference. We paid £960 for mattress and base and really don’t think this is good value at all. I appreciate any advice you could offer.
Hi Laura,
I am sorry to hear of your issues with your Dreams mattress, however, you have not advised your body weights or crucially, what advice was provided at the time of purchase by the sales staff.
All mattresses are subject to settlement, however, all mattresses have a tolerance for this and you really need to know what the tolerance is for the particular mattress you have bought.
You haven’t advised whether you have in fact spoken to Dreams regarding your issues, previous experience with Dreams is that you may ultimately get them to accept the issue, but this is likely to result in them offering you a replacement from their ranges rather than a refund.
If you have any further questions please don’t hesitate to contact the office on 0161 437 4419
I trust that this helps, regards Mike.
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