Sealy Brisbane mattress problems
Hi John and Ryan, I have just read your comments about Toppers and I am interested also that Tim was looking to buy the Sealy Brisbane.
We bought the Sealey Brisbane SuperKing Size last year.
It seemed very comfortable in the showroom and when the salesman said we didn’t have to rurn it over we thought, as we are getting older that that was an advantage.
After a few months both my wife and I started to feel that we were wanting to fall out of the side of the bed and if we wanted to “meet” we had to climb a hillock between us.
I tend to toss and turn a lot so now each time I do, I wake up so I don’t either fall in the indentation or adjust myself to lie on the edge of the hillock..
I contacted the supplier who arranged for an inspector to check it.
He came and made a report that there were no manufacturing faults found.
Privately he said that it was more to do with the design.
The supplier has subsequently written to say there is no fault and they have sent me a booklet “to get the most from my bed”.
It outlines “the benefits of having a bed which is designed to bed in and mould to your body” and “the gap between you will remain plump” etc.
The booklet appears to be an effort to placate many people who are finding it difficult to sleep in these beds.
I have sent them a 14 day pre court letter demanding my money back due to the bed not being fit for pupose.
As their comments in their booklet appear to oppose your view that one of the three main enemies of a mattress are 3.
Undue Settlement and Indentations.
I would be interested in your views and advice in this matter.
My current thinking if I don’t get my money back is to pull out the current topping and replace with something which doesn’t cause the problem.
If I do get my money back I will come to you for the best bed you can opffer me to replace it.
Thankyou Chris Bedford >
Hi Chris,
Thanks for your question.
From what you disclose it seems that it is the actual pillowtop design that in our opinion is completely flawed.
I am not 100% sure whether they have utilised the (so called) Sealy smart fibres within the pillowtop and the latex as the support layer or vice versa.
From how you describe the settlement it seems that the smart fibres have been utilised within the pillowtop and therefore is showing the indents.
The description states “..The deep zoned layer of Innergetic Latex gives outstanding comfort and pressure relief”.
I am going to hazard a guess that the latex layer is in the region of 3cm. I personally would not consider this to be a “deep layer” but as this was not divulged to you at the time of purchase leaves you with little recourse for complaint.
Had latex been used as the insulator (on top of the spring unit) and further used as the pillowtop you would not be experiencing this – Latex is a premium component and has excellent rebound properties.
You could try to extract the depth of latex used from the supplier and bear in mind that if less than 3cm has been used – this certainly cannot be deemed to a be a “deep layer”.
Our closest comparison: Origins Pocket Latex 1500
Experience pure comfort from £955
It seems wrong that you have to go to further expense of another mattress to put this right and I would recommend you purchase topper(s) at this stage to inhibit any more deterioration.
Should you get your money back the toppers will be of use to your new mattress.
I hope this has answered your questions fully but if you do have any further queries please don’t hesitate to contact our office on 0161 437 4419. We are open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.
John and Ryan.
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