Slats too wide for Vi Spring mattress

Hi Caroline.

Thank you for your enquiry.  This question has come up before and for the life of me I cannot find the comment I refer to.  However, the crux of your question and the reason Vi-Spring state this is that this type of base can have a direct effect of any potential warranty claim.  Really, there should be no need to be ‘forced’ to change your bedstead just because it does not fit into the ideology of the manufacturer.

However, what you have to do is to come to an acceptable solution in order to comply with the manufacturer’s terms of the warranty.  I would contact John Lewis (as the supplier) and ask them to confirm that if the use of a mattress pad and maybe the use of additional pegboard to add additional support – would this be enough to avoid any warranty conflicts.

Vi-Spring sells mattress pads (an insulator between the slats and the mattress) however, I feel these are not really substantial enough and as they cost in excess of a hundred quid or so I think a more substantial and more economical alternative is the layer of foam / old duvet thesis.

Finally, if you have a metal frame bed then just get rid and do yourself a favour!  Not only are the bulk of them hideous, the constant squeaking is enough to drive a sane person to distraction.

I hope this was helpful and if you would like any further information please do not hesitate to contact the office on 0161 413 2722.  Our office hours are 8 am – 8 pm Monday to Friday and 10 am – 4 pm Saturday and Sunday.

Kind Regards

Michaela