John, thank you for your response.

The first mattress was a Regal Supreme, and the guys who came to take it away could not believe that it would not even stand up against the wall, it just sagged down to the floor.

So on visiting the Vispring factory, and being told that in general the Regal was softer, they suggested a Herald, which is what we had before.

My husband, who likes a firmer bed in general, was convinced by the technicians that at our weight, we did not need a firm construction, only a medium.

So it was decided that the replacement would be a herald Supreme Medium.

We have turned it regularly both end for end and right over.

Both sides show that the ticking is wrinkled and there are big indents where our bodies have been.

Sorry, I should also add that even after 6 hours out of the bed, if you go back and take the linen off, the ticking is still wrinkled and the body shapes are still there.

We have a person from Ecomaster visiting next week - probably the same guy who came last time and we will see what he says.

I will come back when I know.

Jean.

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