Delivery

Deliveries on the UK mainland are carried out by a two-man courier to the room of your choice.

As soon as the courier company receives your order from us, they will call you direct to arrange a convenient delivery date.

How long does delivery take for a John Ryan Mattress?

All of our mattresses, bed bases and headboards are all handmade in the UK and made to order for you by our skilled team. There is a 4 week average lead time on most mattress models from when you place your order until delivery.

Delivery charges

We charge £49.99 for any UK deliveries. Returns are free of charge. Some areas in Scotland and The Highlands may incur an additional charge.

Delivery areas for John Ryan By Design

We deliver to UK mainland only. Please contact us for other areas for assistance.

Deliveries will be pre-arranged by phone with a time slot between 0800 – 20.00 Monday – Friday. You will also be called on the day of delivery.  Please ensure you give us as many contact numbers as possible when placing your order.

Does John Ryan By Design deliver outside the UK?

We are not currently able to offer deliveries to any part of Ireland due to prohibitively high logistics cost at this time.

We are currently unable to deliver to Guernsey, Jersey, Isle of Man and Isle of Wight due to our courier unfortunately going out of business during the Covid lockdown. We are looking for new couriers.

If you need to return or exchange an item from the area listed above then the same fees apply to send the items back to us and have them redelivered.

At present, we don’t ship or deliver worldwide. We can, however, deliver your goods to a UK port of choice where you can arrange onwards delivery for your mattress. If you need to use the 60 day love it or return it guarantee, then you would need to get the mattress back to us at your own cost.

Our UK Couriers

We pay top dollar for our courier service, which is why we require the minimum order value of £200 and we expect them to deliver as efficiently as Ryan and I would do ourselves. It will always be a 2 man team who will deliver to your room of choice. Our courier team will assemble the bed for you and take away all packaging. Please get in touch if you have additional/special requirements.

Does John Ryan take away old mattresses?

We are pleased to announce that we now offer Eco Mattress Recycling with our couriers. For a fee of £60 we can remove your old mattress when your new one is delivered. Your old mattress is then completely recycled here in the UK by a specialist recycling centre. Significantly reducing landfill usage with mattress disposal. Each part of the mattress is stripped back and then fully recycled into other products.

We’re one of the only companies to offer mattress recycling when you buy a bed from us and we’re delighted to be reducing our carbon footprint.

Special access requirements / Failed Deliveries

Please advise us at the point of order of any special requirements. For example, delivery to a loft conversion, flats or apartments without adequate lifts, limited stairwell access, narrow lanes to your property, inadequate parking for the delivery vans and so forth.

If goods are returned back to us due to inadequate access we reserve the right to make a charge of £85 to cover the failed delivery.

Checking your new mattress will fit in your room

We also ask you to double check that the mattress size you are ordering will fit in your room, please check our sizes guide here for the mattress you are looking at.

Bear in mind that no matter how well laid out the plans are – things can go wrong! Bad traffic conditions are usually the culprit and at times a pre-designated delivery may have to be postponed. Although this is actually rare it is advisable you do not completely remove your current sleeping arrangements until you have received your order.

If we have arranged a delivery date and time we will do our utmost to stick to it. If we can’t we will always let you know as soon as possible. Also please bear in mind that the more bespoke your product then usually the longer it will take, we will discuss this with you when you place your order.

Call us: 0161 437 4419

Our aim is to deliver as soon as practically possible.  If you have any special requirements please phone us and we will endeavour to assist.

See Contact page for more details.

Disclaimer

Delivery into your home is to a room of your choice. Delivery drivers or our subcontractors cannot be held liable for any damage to your property in delivery. We advise that any ornaments or hanging light fittings are safely removed or protected before delivery.

Please note: Divan Bases & Headboards are not covered by the ‘Love it or return it’ unless of course faulty or damaged in which case we will replace.