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EXCELLENT Based on 221 reviews nancy cook25 December 2024 Received our new base very robust very pleased with it. The delivery people put it together for us that's service. We have their mattress bought a couple.of years ago heavy and robust so comfortable we w ould not go anywhere else now. The staff are so helpful if you phone to ask a question they will help you with everything even what mattress you require for your weight that's what I call service. Thank you John Ryan beds Vivienne Field13 December 2024 Everything is excellent about John Ryan By Design. Their website information, their telephone contact, help and recommendations given, were all first class. My new mattress was delivered yesterday within the time frame promised, and very good care taken with its' installation and the removal of my old mattress First night's sleep was wonderfully comfortable. I am very happy with the purchase. If you are reading this and hesitating about buying a mattress online, there is no need, as everything is superbly dealt with. Thoroughly recommend John Ryan By Design Stewart Young7 December 2024 Having done a ton of research and experienced a painful letdown from another bed company, John Ryan restored my faith through comprehensive and thoughtful communication throughout the purchase process, and delivering a premium product that met my every expectation - adore my new 5* bed! jill smith15 November 2024 couldn't have been more helpful and so friendly..breathe of fresh air!! John14 November 2024 As a family, just ordered our 4th John Ryan bed (first one ordered at least 6 years ago or so). The buying experience each time has been fantastic. Very helpful team members who strive to ensure you get the right mattress to meet your needs. On this occasion, I was assisted by Julie and I am very grateful for her help and professionalism. I value great customer service and the team at John Ryan provide that in spades. Of course, the products are also outstanding and the prices are great value. Compare the construction of a John Ryan bed and see if you can match that quality on the High Street for the same price? When I tried this in the past, I gave up when looking at mattresses at more than double the price I paid and still hadn't matched the quality. I have no doubt over the longevity of the beds I have bought to date. My current bed, being over 6 years old, still feels like it is new (more impressive as being over 6ft, I am on the heavy side). It is supportive, comfortable and I get a great nights sleep on it - that is, after, the most important thing. James15 October 2024 Further update (moving from 3 to 4 star) Mattress is fantastic and we are very happy with the purchase. Would certainly purchase again in the future. Updated from original 1 star review: Mattress purchase and delivery experience wasn't the greatest, and I'm a little unsure of the merchants response to our poor experience - it leans a little heavy on 'excuses' for my liking, rather than acknowledging the poor experience and using the feedback to support improvements and prevent similar issues for future customers. We also purchased a mattress from the outlet, so not sure the manufacturing excuses stands up. Initial experience aside, the mattress is fantastic and we are thoroughly happy with the product. It's well made, comfy and gives us both a wonderful nights sleep. Credit where credit is due here, for it is a wonderful mattress. In short, the product is great, but there is work to be done to improve the customer experience, specifically the logistics to get the product delivered at a reasonable time that leans more towards suiting the customer, rather than the business. Chris O'Donnell28 August 2024 I contacted John Ryan to ask some questions about a potential mattress purchase. Julie in the sales team responded very quickly with a full a detailed response to my enquiry and was helpful with some follow-up information too. I'm yet to purchase a mattress but was very impressed with the customer service. Thank you! Rawan19 August 2024 Five years ago, after extensive research, I decided to purchase a mattress from John Ryan by Design. The countless positive reviews made my decision easy, and I can confidently say that it was one of the best purchases I've ever made. Even after five years, I still look forward to getting into bed every night, it’s that comfortable. Recently, I received my second mattress from John Ryan by Design, and I’m shocked that they’ve somehow managed to make it even more comfortable! The entire experience, from ordering to customer care, was seamless. The delivery drivers were professional and courteous, adding to the overall positive experience. I cannot recommend John Ryan by Design enough. Danny Darbyshire19 August 2024 Excellent guides available to choose the right mattress for you. An excellent return and refund OR exchange policy - inspiring confidence that I can try the product and also that the brand itself has confidence in what it makes. Also excellent is the customer service, I spoke to two agents and both were kind and respectful, but even more importantly knowledgeable - to my surprise I was guided in to buying a cheaper product than I first intended that would suit me better. That felt good. I can’t yet comment on the product but I can say that everything so far has been perfect. I shall update once I’ve received it and used it a month. Ben Oliver9 August 2024 I purchased a mattress about a year ago the middle of the mattress has completely failed leaving a massive dip in the middle. I emailed them regarding this they correctly sent out a inspector and supposedly they deemed my slats to far apart when they are 3 inches apart the whole way up the mattress which would not explain as to why the full length of the mattress there is a huge dip in the mattress. I personally would not reccomend this company as they sell you with there lovely 5-10 year warranty depending on which mattress you buy and then proceed to completely ignore the clear manufacturing defaults and go out of there way to avoid replacing. I am now going to have to go and buy a new mattress as this one is unusable. Highly do not recommend
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