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EXCELLENT Based on 233 reviews Posted on holly darby13 April 2026 After buying a pair of duck pillows that I wasnt completely happy with John Ryan by Design rectified the issue promptly. Clearly a company that takes its quality very seriously i would be happy to shop here in the futurePosted on Gail Skelton3 April 2026 Highly recommend both service and product! I really enjoyed my mattress - purchasing experience with John Ryan despite my taking ages to make a decision to purchase! All staff were professional and friendly and I never once felt pushed or rushed at all! And the end result was worth it as my mattress is super comfortable and great quality.Posted on Gerald Rowe2 April 2026 John Ryan makes beautiful thinks. My artisan bed base and deco headboard is sublime. My whole experience second to none.Posted on Nick14 January 2026 Blown away Utterly outstanding service. I had purchased two Artisan natural mattresses in firm spring tension. After a conversation with them we were advised that my wife should get the medium tension which we did. Around 4 months later and she just found it too soft. She generally prefers firmer tensions and she preferred mine. Realising we had missed the return window we were annoyed with ourselves but took that responsibility ourselves for missing it. My wife thought she would phone John Ryan to see whether they could assist and they were extremely helpful and offered to replace the mattress. We are so grateful and blown away by the willingness and desire to provide us with the mattress that we want even when it is outside of their obligations and at their expense. I love my mattress which appears very well made. I will be recommending John Ryan to family and friends and will be using again. Thank you for a top class servicePosted on Gen Hallam16 December 2025 Outstanding customer service from John Ryan by Design in trying to help us find a mattress that suited our needs.Posted on G22 November 2025 About 7 years ago I bought an Artisans Natural, which still feels brand new and was the sole reason for me arriving late to work everyday. A mattress which I really miss since migrating to Japan. However, the education about mattresses I learnt from here has been extremely invaluable. It's given me insight to weave through sales talk and decide for myself the best value for money and highest quality mattress. I've almost become a geek in mattresses. I wonder if i came back to UK if John Ryan would offer me a job.Posted on Jeremy Hunt16 October 2025 The mattress has been excellent but being charged £50 for delivery to Surrey in this day and age is a joke. Delivery on an item costing over a thousand pounds, that isn’t fragile and doesn’t need specialist handling should be free.Posted on shirty bates16 October 2025 We have been very pleased with the service we have received from John Ryan, our mattress is very comfortable, and well made . The company has been in touch with us right from our order to delivery . Thank you .Posted on Lucy Hamilton10 September 2025 After my last horrible bed purchase, I wanted to find the best bed I could find. I stumbled across John Ryan in a glowing review. After looking at the website, I absolutely loved their ethos but was still a bit nervous as I couldn't lay on it first. After deliberating further (for about 2 years) and deciding that having tried my previous mattress in a shop and still ended up hating it. I put my faith in John Ryans passion for all things sleep and oh my goodness, I'm so glad I did. My new bed is A-MA-ZING! John Ryan were hugely helpful during the purchase and my bed was delivered by two incredible guys, who always took their shoes off before coming into my house, took so much care to not bash anything and were so polite and happy. They built the bed, invited me to check I was happy with everything and then took all the wrapping with them. I've had the best sleeps ever in my new bed and no longer wake up with an achy back and my limbs don't hurt anymore (I sleep on my tummy). I had no idea the damage a bad mattress could do. There is one downside though, I REALLY miss my bed when I have to stay away from home!Posted on Tracy Marr8 July 2025 Excellent mattress very impressed with the quality and comfort. Having read all of the advice on buying a mattress which is available on John Ryan By Design and completing the questionnaire to find our perfect mattress we bought a 1500 Medium Superking and we are so impressed I would recommend it to anyone. Ordering was easy and we were kept informed when it would be delivered. The quality is outstanding and it is so comfortable we are getting excellent sleep every night, why did we wait so long to purchase this I have no idea.
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