Hi Ruth.

It's Hypnos orthocare 12, that you had delivered.

Had a quick look.

I would be inclined at this stage to register your complaint with the retailer or Hypnos.

The build quality looks / sounds !!

pretty substantial.

Obviously no specification is given and so I would ask Hypnos to break it down for you: 1.

How deep is the latex?

2.

Does this run the entirety of the sleep surface or is it zoned with another product?

3.

The description online states "The mattress is upholstered with naturally soft and breathable layers of Latex, Cashmere, Hand teased hair and eOlus™ sustainable fibre, which help regulate body temperature" Can you tell me the weight of the Cashmere used?

4.

Are the Cashmere, Hand teased hair and eOlus separate components are are they blended together to form a single upholstery layer?

John and Ryan.

This is the response from Hypnos.

Hopefully this gives some insight !

The latex in this model is 24mm thick.

This runs the entire sleep surface.

The grey hair with cashmere is 1200g per square metre.

The hair/cashmere are blended together, and the eOlus is a separate layer.

12.5mm thick, 300g per square metre.

Thanks Ruth.

Hi again Ruth.

It certainly does give an insight.

How much to spend on a double mattress?	What can I expect for my money?
Under £500	Will not get you much at best a 13.5 gauge open coil/cage sprung with a thin polyester layer or a solid foam mattress.
£500	Entry level spunbond springs with some form of synthetic upholstery. Usually one sided mattresses.
£750	The beginnings of a basic pocket springs unit with 800 – 1000 count. No substantial amount of filling other than foams and synthetic materials. Two sided models.
£1000	Should get you away from most low ranges and into the mid-range pocket spring models.
£1250	Should get you a decent pocket sprung mattress with some Natural Fibre content.
£1500	Should get you many manufacturers mid-range models with Natural Fibres
£1500-£2000	Should get you a Hand Made primarily Natural Fibre Quality Mattress
£2000+	You should expect 100% Natural Fibres and Traditional Hand Made Construction Method.
£5000+	A Bespoke Hand Made Sleep System, High-end Spring Units & Featuring the Worlds Most Luxurious Natural Fibres.

The average retail price of this model is £1000: SK: Mattress Only: [Feb 2013].

The spring unit used in this model [ReActive 12] is quite high end considering the starter ReActive springs is 6 (6 turn).

However, the level of upholstery in this particular mattress seems to me to be rather minimal - your money has gone into the support rather than the upholstery and the balance to me does not seem right.

24mm of latex is about 1" deep.

Add to this the Eolus (similar if not same as I-Fibre) at half an inch gives you a comfort layer depth of just 1.5 inches.

If you consider in our  Origins Latex 1500 mattress we use just short of 2.5 inches plus a supportive layer of 1" Foam (3.5" comfort layers plus 300gsm wool silk) it kinda puts it into perspective.

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	John Ryan By Design Origins Latex
1	300 gsm Wool Silk blend pad
2	3cm Talalay Latex (60/40% blend) 70kg Density
3	3cm Talalay Latex (60/40% blend) 70kg Density
4	One inch HD Foam
5	1500 Spun Bond Pocket Springs

I would imagine the Hair / Cashmere blend is used as the insulator above the springs - The overall weight of this component at 1200gsm is acceptable / good.

You do not mention your bodyweights which I think may have a proportional effect on why you have seen dips so quickly.

The minimal depth of latex and accompanying eOlus (1.5") in my mind does not seem to be substantial enough to recover as say an acceptable 2" layer of latex would.

Finally Ruth.

eOlus is a soft comforting product.

I have an inkling that this may be used as the primary comfort layer (the layer directly beneath the fabric) and the dips you see may be this product settling in and may not get any worse.

Half an inch is miserly in my opinion, and obviously there is no great substance there to recover back to normal.

I would be inclined to contact your retailer and Hypnos to inform them what has happened and see what their take is.

If you require any further assistance please call the office on 0161 437 4419.

John and Ryan.