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For Dora at Trustpilot
5th March 2014

Base problems with Bensons for Beds

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A customer asked

Hi there my girlfriend and I have just bought a new bedframe (sprung slatted) and decadance mattress from bensons for beds...

we previously had a divan base with memory foam mattress.

We found that on the old bed we were often waking with a sore back.

It was about 8yrs old.

So we bought the new bed and mattress and found we are having the same problem..

when we tried the mattress in the store it was on a divan base and felt comfy.

We were told that there is no difference on slatted base.

We are away to try the plywood base today.

>

Lee Answered 6 months ago

Hi Sion,

 

There definitely is the difference between a slatted base and a say sprung divan base. A slatted base will make a mattress firmer than say a sprung edged divan base, this is because the mattress is doing all of the work. The base is firm and so there's no give in it. We always recommend you try a mattress on both slatted and a sprung edge if you want to feel the subtle difference. Even sprung slats will be firmer than a sprung edge divan and you also get the issue of the 'humpback bridge' effect in some cases.

You are wise to board over the slats to stop dips and sinks in your mattress but it won't soften the mattress. I would recommend that if you're still having issues you give Bensons beds a call as it sounds like you may have too firm a mattress.

Even though the decadence mattress is listed as a medium tension mattress, it depends on your weight and preference. A medium tension for some can be a firm feeling mattress to others!

If you can provide us with more specifics such as height and weight we may be able to help further over the phone.

Please call the office on 0161 437 4419.

Kind Regards Gary

Lee

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