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For Dora at Trustpilot
22nd May 2014

Do natural mattresses have a distinct smell?

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A customer asked

Hi, wonder if you can answer this one for me. I've recently purchased an expensive natural fibre mattress from Relyons top range. Unfortunately the mattress smelt so strongly of 'stable' that I had to change the sheets and duvet covers every day. Even our pyjamas smelt after a nights sleep. After a week I did challenge the store where we purchased them and after talking to the manufacturer they replied that it is to be expected that there is a smell but it would eventually wear off and that I should air the mattress every day. Unfortunately even after 5 weeks of airing daily there is still a distinctive 'rural' smell, albeit slightly less but still existent. We had an independant 'furniture technician' sent out from the store check the mattress over and he confirmed thst the smell originsted from the materials used and was 'normal', we should keep ariring it and it would eventually disapear. I have bought several mattresses in my lifetime and my prior one was a expensive 'natural fibre' one from Vispring and never have had a smell like that. Everyone who smelled the mattress agreed that it was a distinctly 'horsey stable' smell they had equally never come across. Anyhow, the store have agreed a refund or exchange. I can not believe that it is normal for a mattress to smell for weeks, can you please enlighten me as to what is to be expected before I decide on the next?

Thak you >

JohnRyanLtd Answered 6 months ago

Hi Vicktoria,

Thanks for your question.

It is normal for the natural fibres such as wool and horsehair to give off an odour, which may last for some time after unwrapping, however, there is no specific time limit which can be applied.

As the store have agreed a refund or exchange, it might be best to exchange at this time, provided you can get an assurance that if the new mattress has the same strong smell after 5 weeks, you could still return that for a refund.

Sometimes you can get a batch of mattresses where the smell is stronger, in our Artisan range all our mattresses are pocket sprung with natural fibres and they do have a slight smell at first we don't treat them in any way with chemicals to keep them as natural as possible. All fibres are boiled to a very high temperature to kills any germs etc.

If you require any assistance with our products please give us a call 0161 437 4419

I hope that this helps and please let me know how you get on, kind regards Mike.

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