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For Dora at Trustpilot
26th January 2015

Zip and Link with different tensions

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A customer asked

Hi I am looking for a mix & match Zip & link king mattresses.

They require to be differing degrees of firmness.

My wife is 10 stone and prefers a soft to medium mattress whereas myself who weighs 19 stone requires a somewhat firmer one for my side.

We have an existing 5' King drawer base that is only about 2/3 years old.

Presumably we would also be able to turn each individual mattress on respective sides at regular intervals.

Could you please confirm if this is something you can accommodate us with and what degree of varying cost is involved and how long delivery lead time you have.

Kind Regards Roger Pritchard >

JohnRyanLtd Answered 6 months ago

Hi Roger,

It is possible to have two different tension mattresses in a zip and link set in our Artisan range for sizes king and above.

There is no additional cost for having different tensions, you would just pay the price of the mattresses for the size required and there is no need to replace your base if it is good order.

The order for mattresses in our Artisan range is placed on a Thursday and they take approximately 2 1/2 weeks to make, at which point they are delivered to our Courier, who will attempt to delivery within 7-10 working days or receipt.

An order placed this Thursday would be delivered to our Courier on 17th February 2015.

Please contact our office prior to placing an order to obtain more specific advice regarding the suitability of the mattresses in the Artisan range.

Kind regards Mike.

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