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For Dora at Trustpilot
3rd January 2016

Returns Policy

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Keith

Looking at 1500 pocket medium, having trouble with back if the matterss is not right and if I keep the cover on would I be able to change it for a softer mattress.
Regards

Ryan K Answered 6 months ago

Hi Keith

Thank you for your enquiry on our website.  Our Guarantee is that if you do not find the bed suitable for whatever reason then you can return or exchange within 60 days of receiving it.

Our Origins Pocket 1500 is a medium in the comfort layers and a medium spring tension.

 

Origins Pocket 1500

 

I would need your body weight and height to say this mattress is definitely suitable for yourself but is a good all-rounder and is one of our best sellers.

 

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

 

Please don't feel the need to leave the cover on though! Sleeping on the plastic would not give you a true indication of the comfort and would make for an uncomfortable sleep, although a mattress protector would be ideal.

If you would like to discuss this or anything else please call our friendly team on 0161 437 4419.  Our office hours are 8 am - 8 pm Monday to Friday and 10 am - 4 pm Saturday and Sunday.

 

Kind Regards

Michaela

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