Hi Barbara,

Unfortunately, some people are more sensitive to certain smells than others when it comes to mattress components. It's a really tricky subjective area as what smells neutral to one person can smell completely abhorrent to another.

That said usually the off-gassing which causes these types of smell should go in a few days in a well-ventilated room. When the topper warms up it could still be off-gassing again if you can smell the odour.

A smell that's stopping you sleeping on it is not normal as it sounds really extreme.

However, if the latex used is entirely synthetic then it's man-made from chemicals.  This may be why you may be experiencing the smell.

Unfortunately, you may experience this issue with a number of foams and components.

It may be best to look at a more natural fibre mattress or 100% natural latex if the smell if causing such problems.

We have only encountered a couple of customers who after a few days have still been sensitive to the mattress and this comes back to the point about some people having incredibly sensitive sense of smell. Must be brilliant in a perfumery but not so useful in this instance!

Usually, we advise that leaving the mattress well ventilated for a few days, or a couple of weeks of ventilation through the day, will remove any smell from packaging or any inert smells from dissipating.

Please get in touch if we can help you any further on 0161 437 4419.

Kind Regards Gary