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For Dora at Trustpilot
30th August 2016

Ottoman bed bases

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Rosanna

Hi, bought an ottoman base with 800N gas struts which from day one l've struggled to lift. Retailer have sent out an assessor from FIRA, who has concluded the struts are not stronger enough to lift my old mattress which weighs around 40kg. I've tried it on another ottoman with 500N and lifting is easy! I don't to change the original spec and have asked for a refund as base does not do what it's supposed to. I would like to buy another ottoman but would I run into the same difficulty as I cannot give the precise of weight of my mattress because it's no longer made. I have emailed the manufacturer who said it would be around 40kg. I see your ottomans are fitted 70N. Is this a typo?

Gary Answered 6 months ago

Hi Rosanna,

 

Thanks for your question.

 

 

70 Newton will be a typo on the website. Our Ottoman bases are now constructed using 800 Newton Gas Struts.

 

 

We did increase these struts previously to 1000 Newtons but then we found we had the opposite issue where the lid wouldn't stay shut.

 

Our Ottoman requires a little bit of a push to begin with but then the struts will take over.

 

I hope this has answered your questions fully but if you do have any further queries please don't hesitate to contact our office on 0161 437 4419. Our office is open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.

 

Kind Regards, Lee.

 

 

 

 

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