Problems with mattress dipping
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Hi My wife and I bought a high end Healthcare mattress and base total number of springs 7000 Natural materials . The reason for the purchase our old mattress had developed dips in the either side of the bed creating a mountain range in the middle. When we bought the bed we carefully explained to the retailer what we required and were assured that our new bed would be "fantastic". The first mattress we got was mountain and valley in no time so we put up with it for a few weeks whilst we turned it round every week hoping that it would improve . In the end the mattress was sent back for inspection and replaced by a temporary mattress which we also had to turn round . Eventually a new mattress was supplied and guess what we are still having to turn it after three months and the valley and mountain is just getting worse. The retailer says that is what happens with this type of mattress and really does not want to do anything about it. If this was a cheap bed I think at this point I would just chuck it out and buy something cheap!!
Have you got any Ideas as to what can be done. apart from taking a road roller over it to straighten it out!!. >
Hi Colin.
Thank you for your question on our website. I can't seem to locate a Healthcare mattress that ties in with your description. Please let me know what make and model so I can evaluate what may have happened.
Settlement and Indents is a tricky subject to address. It is so unlikely that the springs have failed and it is 99% always down to the properties of the insulator and upholstery. The first thing to acknowledge is that NO mattress will be able to stay pristine and new as the day you bought it. The nature of the beast is that settlement has to occur in one way or another as the mattress is rightly breaking in and usually manifests itself within the first few weeks. The extent to which the mattress will show signs of settlement depends on a number of factors such as the weight of the user, the amount (GSM - grams per square meter) of fillings, the type of fillings and the firmness of the mattress. Larger mattresses show the signs of settlement more so than smaller models as there is a wider area in the centre of the mattress that isn't used as much so the fillings don't become compacted. We recommend turning a new mattress once a month for the first year and then every three months thereafter to even out the natural settlement of the upholstery layers.
A mattress topper may be of some help with this as not only do they soften down the comfort layers but they also take some of the impact of the sleepers body weight.
I hope this was helpful and if you would like to any further information please contact the office on 0161 437 4419. Our Office hours are 8 am – 8 pm Monday to Friday and 10 am – 4 pm Saturday and Sunday.
Kind Regards
Michaela
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