Hi Tristan,

I am sorry to hear that your are experiencing problems with the product you eventually opted for from another manufacturer. The advice we provide is general, but is tempered by reference to the products that we manufacture as we are unable to provide an opinion as to quality, construction and performance of other products if we are not advised which product it is and the specific details in respect of construction and upholstery are not available.

Whilst I am aware of the company you have purchased from, I do not know which model you bought and what the build specification is. Similarly, if the product you bought was from surplus stock, who knows if this had been on display prior to purchase, which could have a detrimental effect on the product some time after purchase. Although your body weights fall within the medium spring tension bracket i.e. 10 to 16st, you have indicated that your personal preference was for a softer feel.  You should look at a mattress in two parts - Support comes from the spring tension, this is based solely on an individuals body weight.  Comfort comes from the upholstery layers and is dictated by personal preferences and sleeping habits.

Are you turning and rotating the mattress regularly to alleviate any specific settling in one sleep area? If not, doing this may remedy the issues you have at present.
Alternatively, if you are looking for a replacement,  I would suggest that you view the products in our Artisan range, some of which are comparable in feel to some Vi-Spring models.

Please call our office on 0161 437 4419 for more specific advice as to suitability.  Our office hours are 8 am – 8 pm Monday to Friday and 10 am 4 pm Saturday and Sunday.

Kind Regards

Michaela