Hi Carol,

Thank you for your question.

If your mattress is a standard double sided product then you should start with the label on the top and this will change as you turn and rotate the product regularly. If the mattress you have is one sided, then it must be face up on the top as the reverse side is not intended for use. I trust that this assists.

If you do have any further queries or require any more information, please do not hesitate to telephone our office on 0161 437 4419.

Kind regards Julie