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For Dora at Trustpilot
10th June 2016

Smell of Origins Pocket Latex

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A

Hi,
I received my mattress two months ago, and I love it! Most comfortable mattress ever, and my mum totally wants to get one when she replaces her bed soon.
There is one issue - there is a chemical smell which I thought would go away over time, but it still feels fairly strong. Do you have any suggestions for how to get rid of it more quickly?

JohnRyanLtd Answered 6 months ago

Hi there,

All mattresses have an initial smell (newness) which should dissipate over time. As your's still has a smell, I would suggest removing the bedding daily and leaving a window open(weather permitting) for around a week and  this should result in the smell reducing. If you still find there is a problem, please call our office to discuss the issue.

Origins luxury latex mattress by John Ryan

Kind regards Julie

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