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For Dora at Trustpilot
6th January 2017

Artisan 1500 soft or medium

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John lee

Hi, an equiry on behalf of my mother who is set on your artisan 1500 but doesn't like the sound of 'soft' as she says her old mattress is soft and that's why she's having a new one :) She is 5'7 and weighs 9 stone. Your table has her on the border of soft and medium but I noticed the upholstery of the artisan 1500 is on the firmer side. Does this mean a soft mattress would feel a bit firmer so it might be better to go for the soft version? Or if she says she prefers a firmer mattress should she just go medium? Thanks in advance for any help. John Lee

JohnRyanLtd Answered 6 months ago

Hi John,

Thank you for your enquiry.

The Artisan 1500 does have slightly firmer upholstery layers and so if your mum is borderline in terms of spring tension soft or medium we would suggest that she opts for the soft spring, which together with the firmer upholstery should provide the right overall feel for her.

It is always worth noting that we do offer a 60 day "love it or return it" guarantee with all our products, so if it isn't right we will offer either a one-off exchange or a full refund. We do our best to match the customer to the product and in 96% of instances, we get this spot on, which is why we are confident to offer this guarantee.

We trust that this helps. Kind regards.

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