Hi Cat,
 
Thank you for your question.
 
Once our Delivery Company have planned their routes, they to do send to you a delivery date.  On the morning of delivery, they will then contact you to give an estimated time of arrival.  However these time slots can change should they run into problems with hold ups on the motorways etc. If they are going to be later than advised, they will contact you again to keep you updated.
 
We do not offer the service of taking away old mattresses but our Delivery Company do offer this service and this is something that you would need to discuss with them when they contact you with a delivery date.  They do make a charge for taking away the old mattress and again you would need to discuss this with them.
 
I hope this assists but please do not hesitate to contact our office on 0161 437 4419 for further information or advice.
 
Kind regards Julie