Hi Jean, glad to hear all turned out well.

As these comments are placed in date order new readers will find the full story by reading from the bottom upwards! One significant point to note is that even on a mattress from a premier manufacturer (Vi-Spring) you have had to adjust the comfort level with a topper. This is no bad thing and should be considered acceptable on all mattresses. All mattresses 'settle' over time and will get softer as they are broken in - the overall tension on a new mattress does not stay the same. In years to come, your mattress should still be like new and the expense of a new topper now and again is far less than the expense of a new mattress.

Mattress tensions are gained by only two methods 1)The spring itself (thicker wire = Firmer - Thinner wire = Softer)2) The tufting strands (The shorter the strand = Firmer - The longer the strand = Softer) Comfort layers themselves cannot really be made softer or firmer - the more they are compressed through tufting means they will have less room for movement (and thus the less chance of those horrible indents appearing ). Conversely, the softer tension on a mattress means that the fillings have been kept loose and you sink into the mattress and so indents will appear more readily.

So how do you compromise? Do exactly what Jean has done and use a topper to tweak the comfort level for an initial period of a year or so. You will be getting the right support and the right comfort from day one and in the coming years, your mattress will be breaking in slowly and naturally. It has to be said that this short response is not the ultimate in answers to inhibit settlement and indents but does go a long way in explaining why and how it happens.

Please do not hesitate to contact the office on 0161 437 4419 if we can be of any further assistance.

Kind Regards