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For Dora at Trustpilot
22nd December 2011

Feedback Artisan Naturals

Comment Check Icon 1 answers Comment Icon 0 comments
A customer asked

Hi Ryan Many thanks for getting our new Artisan Naturals 1200 Zip&Link Super King Size bed to us before Christmas.

We are very impressed with both the comfort and high quality of the bed.

I shall have no hesitation recommending your beds to friends and family.

I know that you are keen to hear feedback so I will mention that I was very disappointed with the delivery service.

It was a very 'dump it and run, sign here' type of delivery.

The two guy's literally ran the items into the house, dumped them in the nominated room without appearing to take a great deal of care along the route and then asked me to complete/sign a multiple question/satisfaction form without even unpacking the bed to check for damage.

Needless to say they were not interested in unpacking the bed or taking away any of the packing when asked.

Personally in hindsight I would have gladly paid a few pounds more for a delivery service which at least took away the packing material and checked the item for damage before leaving.

Kind regards and have a nice Christmas & New Year Ron Jones n

admin Answered 6 months ago

Hi Ron.

We are genuinely sorry and frustrated to hear how the courier dealt with your delivery.

It is certainly not how it should have been.

We pay handsomely for top notch service including the removal of all packaging and feel really let down when the people we have selected to be our public face do not fulfil promises made.

It is unusual for this to happen and fortunately complaints are very few.

I am however really grateful that you got in touch as I will forward your comments to the courier.

By the end of the day today the relevant depot manager will have traced and contacted the lads that did your delivery and reprimanded them as they take complaints like this as seriously as we do.

In the meantime I hope you have a great xmas and new year and you are happy with your new bed.

Thanks for getting in touch amd leaving your feedback.

Kind Regards John and Ryan

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