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For Dora at Trustpilot
9th October 2014

How to repair mattress cover

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A customer asked

Hello. I desperately need your help. I purchased a Queen sized Kingsdown Body Blend 3 a few years ago. (Before I knew never to buy a one sides mattress). Anyway, I was trying to move the bed, and fell over and ended up ripping a pretty large tear in the under side material to the top mattress. Not the damask cover material, but the material stitched to that. I ended up taking off that material and going to a local fabric store to try and find a matching material to replace it but they just weren't sure. I also phoned Kingsdown and they told me they would not allow me to purchase enough material to fix the rip and they would not even tell me the type of material it is in order to find something similar to replace the damaged one. My question to you is, Do you possibly know what that material is and where I could purchase the exact match to fix my bed?

Your help would greatly be appreciated. Thank you. >

JohnRyanLtd Answered 6 months ago

Hi Jessica,

 

Thanks for your question.

 

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Unfortunately, if the retailer you purchased from won't disclose any information then our hands are tied on what we can do or advise.

 

What we find, and you have similarly found here, is that most retailers are cagey on their construction methods and materials so we struggle to advise in any way.

 

Our best advice would be to photograph the mattress or material and send it to as many cloth / fabric suppliers in the hope that someone will be able to help you.

 

I'm sorry that we can't assist further but if you do have any further queries please don't hesitate to contact our office on 0161 437 4419. We are open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.

 

Kind Regards, Lee.

 

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