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For Dora at Trustpilot
20th July 2017

I have placed my order; what happens next?

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Ken Robson

Order #215073
I have received an acknowledgement that my order has been received. But what happens next and by when?

Lee Lelant Answered 6 months ago

Hi Ken,

Thank you for your question.

I can confirm that your order has been received for our Origins Pocket 1500 Mattress.

I can also confirm that the order was sent over to our factory on Monday 17th July and you can expect a full delivery to yourself within 3 weeks from that Monday.

The next contact that you have will be a member of our delivery team confirming an exact delivery date. If for any reason this date isn't convenient for you then you can rearrange it with them direct for a more suitable date.

JR02

I hope that this has answered your question fully but if you have any further queries, please don't hesitate to contact us on 0161 437 4419.

Kind Regards Julie

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