Hi Chrissie.

Good question.

Support HAS to be balanced with comfort.

People generally make the mistake of choosing one above the other but this is where you come across the anomaly.

A mattress is built to last (In the case of our Artisan in excess of ten years) and so if it was perfectly soft from day one then as the years go by it is going to get softer.

If the primary comfort layers are initially soft, it means that the component filling will be in a soft and loose state and will have a tendency to dip/indent relatively quickly.

On the other hand, If they are packed tightly with no room for movement means the 'As New look and feel ' will be greater but the level of firmness has also increased as there is very little room for movement.

Your choice of mattress will depend on your mum's bodyweight, taking into account her age and achy bones it may be that she is of a very lightweight and therefore comfort will take priority over support.

Her bodyweight will not be utilising the spring support as much as the comfort layers.

In this case, I would steer you towards our Artisan Naturals with a soft tension spring.

You do not give me the model name of the Hypnos mattress you liked so I am unable to see how that was constructed.

It has to be borne in mind that hotel mattresses are well broken in !!

New mattresses need time to be broken in just like new shoes.

The initial firmness of a new mattress is quite a shock to the system and therefore time is required for you to get used to it.

For your mum, I would recommend a good feather and down topper to provide the initial comfort whilst she is getting used to the mattress.

This also acts as the ultimate mattress protector.

Hope this helps.

John and Ryan.