Problem with Vi Spring Herald Superb Mattresses
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I bought a Vi Spring Herald Superb mattress with Medium support which turned out to be faulty - basically it collapsed in the middle and offered no support at all, as well being extremely uncomfortable. Vi Spring agreed there was a manufacturing fault and replaced it on a like for like basis. The same thing happened with the replacement mattress and now Vi Spring have offered me another replacement. Vi Spring say problems with these mattresses are very unusual (they would wouldn't they), but having had a year of uncomfortable and expensive mattresses I'm wondering whether to risk trying a third mattress, or to try and ask them to recommend a different mattress, or a refund even.
Any comments or advice would be gratefully received.
Hi Alexandra,
I have great sympathy for your position and am not sure that another replacement will end your woes.
As you will be aware we use Vi spring as a marker for certain models in our Artisan range, and i would agree with Vi spring that it is very unusual for these mattresses to fail, as it would be with our Artisan models, which use very similar vanadium steel pocket springs in calico pockets.
Personally, I would ask for a an alternative product or refund.
If you do opt for a refund, please view our Artisan Bespoke mattress, which is similar in feel only to the Vi-Spring Herald Superb.
| John Ryan By Design Artisan Bespoke | Vi-Spring Herald Superb | |
|---|---|---|
| 1 | 500gsm British Wool | 1200gsm Blended British Fleece Wool & Cotton |
| 2 | 1200gsm Blended British Fleece Wool and Cotton | NA |
| 3 | Hairproof Cambric Cover | Hairproof Cambric Cover |
| 4 | 1200gsm Pure Horsetail | NA |
| 5 | 1200gsm Horsehair | 1200gsm Horsehair |
| 6 | 1000gsm White Cashmere Insulator | 1000gsm British Fleece Wool |
| 7 | 1600 Calico encased Pocket Springs [49mm] [1.28mm] | 1476 Calico encased Pocket Springs [51mm] [Gauge: 1.42mm] |
| Total GSM | 5100gsm | 3400gsm |
Please note that this product comes with a full 10 years manufacturer's warranty and is covered by our 60 day no quibble "love it or return it" guarantee.
I trust that this helps, if you require any further assistance please call the office on 0161 437 4419.
Kind Regards Gary
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