Hi Betty,

You may have noticed that we do not recommend "pillow topped" mattresses for several reasons, not least of which is the fact that once the pillow top has flattened you will need to replace the whole mattress and pillow top mattresses tend to be one sided.

Both these issues will result in a reduced lifespan for your mattress.

From my research I note that the Hendon is a cushion top, which is another name for a pillow top and is presumably why it has failed after the three and half year use.

Although they are unlikely to offer you anything else, we would be reluctant to accept the offer because we are not convinced that it will provide sufficient support for your husband's weight and it is likely to flatten as described above.

I am sorry we cannot not be more positive,

If you require any assistance with our products please give the office a call on 0161 437 4419

Kind regards Mike.