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For Dora at Trustpilot
3rd September 2012

Sleepeezee backcare mattress dipping

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A customer asked

Hi A couple months ago I bought a Stuart Jones ottoman bed with a Sleepeezee backcare ultimate 2000 mattress in double size.

As much as I love the bed and the matt, I have noticed a significant dip in the centre of the mattress leaving the sides sloping in towards the centre.

It is very uncomfortable sleeping with my body at an angle and was wandering if you could advise me on how to improve the situation.

The slats in the bed are 2.5" wide and the mattress is a non turn type.

Any help would be appreciated.

Thanks.

Mark.

.

admin Answered 6 months ago

Hi Mark.

Your mattress is a non turn, with upholsery THAT INCLUDES wool and Cashmere.

This is not a particularly expensive mattress £400 and so all you have is a polyester based mattress (weights unknown) with a [assumed] nominal amount of Wool and cashmere - and how this is utilised is also unknown.

How much to spend on a double mattress? What can I expect for my money?
Under £500 Will not get you much at best a 13.5 gauge open coil/cage sprung with a thin polyester layer or a solid foam mattress.
£500 Entry level spunbond springs with some form of synthetic upholstery. Usually one sided mattresses.
£750 The beginnings of a basic pocket springs unit with 800 – 1000 count. No substantial amount of filling other than foams and synthetic materials. Two sided models.
£1000 Should get you away from most low ranges and into the mid-range pocket spring models.
£1250 Should get you a decent pocket sprung mattress with some Natural Fibre content.
£1500 Should get you many manufacturers mid-range models with Natural Fibres
£1500-£2000 Should get you a Hand Made primarily Natural Fibre Quality Mattress
£2000+ You should expect 100% Natural Fibres and Traditional Hand Made Construction Method.
£5000+ A Bespoke Hand Made Sleep System, High-end Spring Units & Featuring the Worlds Most Luxurious Natural Fibres.

The fact that it has prematurely dipped after a couple of months is of no small wonder.

Polyester is not a product that is known for having an extremly long lifespan.

But for this kind of budget it is perhaps all you can expect to achieve.

On our mattresses that fall into this price range and also predominantly polyester based we do include measures to reduce the natural compression of polyester.

Mainly this is in the form of a Reflex layer directly above the spring unit.

In your case the polyester has no cushioning barrier whatsoever and so as you compress it night after night it has no means of buffer except for the springs - which being firm will be equally pressing the polyester upwards.

(if that makes sense).

I thoroughly understand that some budgets cannot stretch to completely natural layers or mainly natural layers such as our Artisan Naturals, but I do think retailers should explain the pros and cons of polyester to you prior to purchase in order that you are aware of what can and does happen.

Ideally, in your situation - and more importantly for people of an above average bodyweight - tweaking your mattress from new, with a quality mattress topper of sorts (feather / wool and cotton etc) would inhibit the premature settlement of polyester in order for you to squeeze more years out of your mattress.

whether doing this is too late for you now it will be better than not doing anything at all.

Hope this helped.

Kind Regards Gary

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