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For Dora at Trustpilot
10th June 2016

Smell of Origins Pocket Latex

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A

Hi,
I received my mattress two months ago, and I love it! Most comfortable mattress ever, and my mum totally wants to get one when she replaces her bed soon.
There is one issue - there is a chemical smell which I thought would go away over time, but it still feels fairly strong. Do you have any suggestions for how to get rid of it more quickly?

JohnRyanLtd Answered 10 months ago

Hi there,

All mattresses have an initial smell (newness) which should dissipate over time. As your's still has a smell, I would suggest removing the bedding daily and leaving a window open(weather permitting) for around a week and  this should result in the smell reducing. If you still find there is a problem, please call our office to discuss the issue.

Origins luxury latex mattress by John Ryan

Kind regards Julie

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